haley_60151 | Stripe Developers | Page 1

pulsar scrollBOT Sep 28, 2023, 4:35 PM

#

valid coyote Sep 28, 2023, 4:43 PM

#

Hi, are you able to share the request id with us?

gritty gorge Sep 28, 2023, 4:50 PM

#

Here's a Klarna example: pi_3NvM9FAwPhCzT5ZH028R0fDC

Here's an Affirm example:
pi_3NvK3aAwPhCzT5ZH12sWnUeO

willow basalt Sep 28, 2023, 4:52 PM

#

You may want to check in with ThriveCart. The error code "Family Name invalid" isn't a Stripe error, so that must be generated by them.

gritty gorge Sep 28, 2023, 4:53 PM

#

What about the shipping[name] param invalid? Is that Stripe or Thrivecart?

willow basalt Sep 28, 2023, 4:54 PM

#

That's Stripe, but if ThriveCart is submitting your API requests for you, then you'll want to reach out to them to figure out why they're passing that parameter

gritty gorge Sep 28, 2023, 4:55 PM

#

Ok - got it. Just to summarize, it sounds like Thrivecart is sending invalid or additional fields to Affirm/Klarna that they don't recognize and it's creating an error. Do I have that right?

willow basalt Sep 28, 2023, 4:57 PM

#

Based off the info I have so far, that's true of Affirm. I have no idea what's wrong with Klarna, since "family Name" is not an attribute on Stripe's side

gritty gorge Sep 28, 2023, 4:57 PM

#

Okay, thank you very much!

#haley_60151