mota1993 | Stripe Developers | Page 1

light topazBOT Sep 28, 2023, 10:41 AM

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shy delta Sep 28, 2023, 10:42 AM

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Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

stray parrot Sep 28, 2023, 10:44 AM

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it doesn't show that request on the logs

shy delta Sep 28, 2023, 10:45 AM

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Can you explain what is it you're doing to trigger that error?

stray parrot Sep 28, 2023, 10:46 AM

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I simply make a request using the stripe api to get a subscription from an account that is linked to my app

shy delta Sep 28, 2023, 10:47 AM

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It sounds like they're not longer linked – if they're a standard account they can simple revoke access

stray parrot Sep 28, 2023, 10:48 AM

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but I know that the account owners didn't revoked the access, because it's a test account that I use in development

shy delta Sep 28, 2023, 10:49 AM

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Ok, then you'll need to provide me with some account IDs

stray parrot Sep 28, 2023, 10:49 AM

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acct_1LDUhYD3lsT6vN8K

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I was able to reconnect the account, and the error went away, but I didn't revoked the access

shy delta Sep 28, 2023, 10:51 AM

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And the ID of the connected account?

stray parrot Sep 28, 2023, 10:52 AM

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it's that one

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I mean, that's the account that I use as if it was from a client

shy delta Sep 28, 2023, 10:53 AM

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Taking a look

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Seems you're using the OAuth flow to connect accounts to your platform?

stray parrot Sep 28, 2023, 10:56 AM

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yes, that's right

shy delta Sep 28, 2023, 11:00 AM

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Ok, checked our internal logs for disconnect events. Seems like the disconnect was triggered by the platform revoking access via /oauth/deauthorize endpoint: https://stripe.com/docs/connect/oauth-reference#post-deauthorize

Connect OAuth reference

This reference lists available public methods for our OAuth endpoints for Connect.

stray parrot Sep 28, 2023, 11:01 AM

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meaning that it my app that disconnected the account?

shy delta Sep 28, 2023, 11:01 AM

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Yes seems that way!

stray parrot Sep 28, 2023, 11:02 AM

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that's very weird

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I'll try and check what's going on

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thanks for the help

#mota1993