remarkable_lynx_26931 | Stripe Developers | Page 1

digital kilnBOT Sep 28, 2023, 9:02 AM

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hasty viper Sep 28, 2023, 9:02 AM

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Hi there!

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What are you trying to do and what's the error message?

urban spindle Sep 28, 2023, 9:03 AM

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sorry not sure if you can see the attachmetn

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i have re-attached

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im trying to refudn the customer but failed

hasty viper Sep 28, 2023, 9:04 AM

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Can you share the PaymentIntent ID (pi_xxx)?

urban spindle Sep 28, 2023, 9:05 AM

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jsut a minute

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where can i find the payment intent ID?

hasty viper Sep 28, 2023, 9:06 AM

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Should be in the top right of your dashboard page, when looking a the payment

urban spindle Sep 28, 2023, 9:09 AM

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ch_3McEstFJSo7l7zYR0tayhWuB

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is this the one u are looking for?

hasty viper Sep 28, 2023, 9:11 AM

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To me the error is pretty clear. The Connected account doesn't have enough funds to reverse the transfer.

urban spindle Sep 28, 2023, 9:14 AM

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will u be able to check if direct debit is set up for this account?

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as inthe fund will be directly debitted from the designated bank account to stripe account

digital kilnBOT Sep 28, 2023, 9:16 AM

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#remarkable_lynx_26931