yixuan_37966 | Stripe Developers | Page 1

cloud obsidianBOT Sep 28, 2023, 8:18 AM

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keen musk Sep 28, 2023, 8:19 AM

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hi, do you have a link to the page on your website that uses PaymentElement and throws that error?

empty stream Sep 28, 2023, 8:20 AM

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@keen musk Thanks for the response. But we are testing it in our stage env which requires google sso login. I am afraid you could not test it yourself.

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I can send some screenshots of errors if that helps.

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keen musk Sep 28, 2023, 8:22 AM

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I'm not sure unfortunately, I've never heard of this type of error or behaviour. We'd need to see a reproduction of the problem to start investigating.

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I'd suggest trying on multiple devices and with your colleague's Macs as well to see if it's consistent.

empty stream Sep 28, 2023, 8:23 AM

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We did try on multiple iphones and macs already.

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My only question here is if payment request button is required in our case. Because when we consult stripe at the very beginning, support told us payment element should work in all these cases.

keen musk Sep 28, 2023, 8:25 AM

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definitely should work yes

empty stream Sep 28, 2023, 8:25 AM

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Okay

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Would you please escalate this to anyone else that can help? We are totally blocked at the moment.

keen musk Sep 28, 2023, 8:31 AM

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I can help you

#yixuan_37966