#olliemahoney

1 messages · Page 1 of 1 (latest)

tame orbitBOT
white wedge
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Hello

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How long have they been pending for?

analog elbow
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Hello, thanks for the quick response! They have been pending for a few hours. Usually we see instant verifications in Test Mode.

white wedge
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Can you provide an example account that I can look at?

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The verification can sometimes get a bit backed up in test mode so a short delay isn't too unusual. However if it is a few hours that is longer than I'd expect

analog elbow
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Thanks, just grabbing that for you

white wedge
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Thanks give me a few to look

analog elbow
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[introducing @patent bough who is also working on this with our team]

white wedge
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Sounds good. We are looking internally

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Going to take a few mins

patent bough
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Thank you!

white wedge
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Can you clarify if this just started today?

patent bough
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Yes started affecting connect accounts several hours ago today

white wedge
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Thanks

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Okay we are indeed seeing a delay on our end and that is unexpected. We are escalating internally but next step for you is to file a ticket with Support via https://support.stripe.com/contact/login and they can keep you updated for when this issue is resolved.

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Sorry for the inconvenience here and thanks for flagging

patent bough
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Thank you, we appreciate the quick answers, will file a ticket for this now

white wedge
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Thanks!