#hc-subscription-trial
hollow nestBOT
bugkiller.-account-support
@rapid python :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
rapid python
hmm,
what I want is I want to create subscription with trial not to be charged automacially
hollow nestBOT
crimson summit
Sorry fo you have a specific question? We help developers here, we're happy to help with a code related question, right now you're super high level with no information
rapid python
yes, my question is how to make subscription not to be charged automatically after trial ended in python
crimson summit
That doesn't really make sense to me unfortunately. 99% of developers want auto-payment after their trial. If you don't why are you collecting card details upfront?
hc-subscription-trial
my colleague @vital vigil is taking over and can help once you have a clear summary of your overall set up and your question(s)
rapid python
yes, the problem is that
some dummy users are canceling late
and then complaining he's charged even if he canceled
so I wanted to know to stop charge automatically and then someone charge if user confirms again
maybe via email sent by stripe something like that
vital vigil
So you want to stop payments for all customers upon cancellation, then reprompt them for payment?
rapid python
only for trial users
customers who already paid is fine.
just asking about trial user (new users will generally signup with our plan which has trial period for 7 days)
vital vigil
Why don't you just wait to collect payment method details until after the trial is over? Would that solve your issue?
rapid python
but we wanted to give trial access once user's added that payment details
vital vigil
Got it. In that case, you would need to build your own system to cancel subscriptions before the first payment occurs. There isn't really a Stripe mechanism for halting payment at the end of a trial, unless you wanted to integrate Subscription Schedules, which would allow you to create a Trial phase that cancels the Subscription after an arbitrary period: https://stripe.com/docs/billing/subscriptions/subscription-schedules
vital vigil
You can't "hold" trial funds. You can place a hold on a card, but that expires after 7 days and the amount gets released: https://stripe.com/docs/payments/place-a-hold-on-a-payment-method
vital vigil
You can't. The subscription and the hold on the funds would have to totally separate in this case. In other words, you could place a hold on the card AND create a Subscription, but those 2 things will never interact.
rapid python
so I can't hold the money into the card when I make subsription with trial?
our purpose is to hold some money into the card (for after trial ended charge), and if user cancels during trial, then hold will be released
vital vigil
You can do that, but again: it will not be connected to the Subscription in any way. The hold would be processed entirely separate from the Subscription.
rapid python
so I can hold, but I can't use that holded money when user charged after trial ended?
vital vigil
You would just have to create a payment via the subscription, but that would have nothing to do with the hold you placed on the card
rapid python
payment will happen automatically by stripe once trial ends
I'm not handling payment for subscription so now I'm confusing
sorry if I'm asking dummy question
vital vigil
Can you rephrase the question? I still don't know what you're asking
rapid python
did you understand what's my purpose?
my purpose is when user signup with plan which has trial period. ( after trial it will have monthly payment)
then, once user signup with trial plan, I wanted to just hold money somehow and to be used after trial ended payment
to avoid insufficient fund when trial ended
vital vigil
Yes, I understand that. But what is your question?
vital vigil
I already did. You need to build a test integration now for subscriptions to understand the product better. Once you've done that, feel free to pop in with more questions. We can't give you step-by-step guidance on building this stuff. We're just here to help unblock you when you get stuck.
Start here: https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=checkout
rapid python
All are integrated already and we're live service
everything working well
all plans hasn't trial period, only one plan has 7 days trial
vital vigil
Are you doing that via the Dashboard or the API?
rapid python
so when user creates signup, we're creating subscription checkout session and then user will be redirected to the stripe
everything is fine
of coruse API
vital vigil
Okay, so where are you blocked?
rapid python
fooo
??
you didn't get what I'm asking yet?
if user signup with plan which has trial plan, we will not charge him
right?
he will be only charged once trial is neded
*ended
hollow nestBOT
vital vigil
There's still not a single integration question in the last 10+ messages. Please be specific about what you want to know.
rapid python
thanks for your support. I tried my best to explain. let me think litlte more myself.
"question was about how to hold money to use it once trial ended. shared plan detail with screenshot etc"
Thanks for your kind support
vital vigil
The short answer is: you can't hold onto money for a trial. The closest thing you can do is place a hold on money separate from your subscription for up to 7 days. All you can hope to do is:
- create a trialing subscription
- while the subscription is trialing create a separate hold on that customer's card using this method: https://stripe.com/docs/payments/place-a-hold-on-a-payment-method, which will only last 7 days
- release the hold when the subscription trial is over
- charge the card via the subscription in whatever way you're already doing that