yoni-customer-deletion | Stripe Developers | Page 1

lost sequoiaBOT Sep 26, 2023, 3:51 PM

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junior osprey Sep 26, 2023, 3:52 PM

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@fallen lance no we don't delete Customers automatically so this usually means you did, or it's related to an expired TestClock

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yoni-customer-deletion

fallen lance Sep 26, 2023, 3:54 PM

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I don't see anything related in the Events and Logs tab in the dashboard

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Is it possible that expired subscriptions were deleted and the related customer was removed after that? None of them were related to test clocks

junior osprey Sep 26, 2023, 4:03 PM

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Can you share your Customer id? I canhave a quick look (sorry Discord is quite busy so will take a bit of time)

fallen lance Sep 26, 2023, 4:05 PM

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cus_NDr75UFRW6q6SR

junior osprey Sep 26, 2023, 4:08 PM

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That Customer was definitely associated with a TestClock

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And TestClock expire and then all the related objects are deleted so that's expected

fallen lance Sep 26, 2023, 4:12 PM

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So if we define a subscription with a test clock on a customer that existed before, both the subscription and the customer will be deleted afterwards?

junior osprey Sep 26, 2023, 4:13 PM

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I mean that's impossible to do any of those. You have to create the Customer with the TestClock

fallen lance Sep 26, 2023, 4:14 PM

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We definitely didn't create the customer with a test clock - but they might have been associated with a subscription associated with a test clock

junior osprey Sep 26, 2023, 4:14 PM

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You 100% did this the way I explained. See https://dashboard.stripe.com/test/logs/iar_2NjAbO6Uv2SC9G where you created that customer manually in the Dashboard for that TestClock

fallen lance Sep 26, 2023, 4:18 PM

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Sorry for not checking myself correctly - I'll see if I find another example of something unexpected.
We may have manually changed the customer ID in our test DB which caused the confusion

#yoni-customer-deletion