lafafm | Stripe Developers | Page 1

void bronzeBOT Sep 26, 2023, 10:11 AM

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agile drum Sep 26, 2023, 10:11 AM

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sub_1NtSxDJbrk1nz30Vo62m2nxy

Have a schedule

sub_sched_1NtyszJbrk1nz30VEHmbygJq

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But dashboard seems not recognizing it

torn ravine Sep 26, 2023, 10:13 AM

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Hi! Let me help you with this.

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How did you get to this state?

agile drum Sep 26, 2023, 10:14 AM

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Not sure, probably customer success team was making some adjustment to that account

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I found it weird that I having a sub_schedule in API, but I can't see it in dashboard

torn ravine Sep 26, 2023, 10:16 AM

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Have you ever created a SubscriptionSchedule?

agile drum Sep 26, 2023, 10:16 AM

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I did not made any actions to that account

My team probably does, but I can't say it for now

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From the event log - I see such event

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evt_1Ntyt0Jbrk1nz30V2wYopbuF

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Seems it was created from dashboard

torn ravine Sep 26, 2023, 10:18 AM

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The SubscriptionSchedule was created via a request from the Dashboard.

agile drum Sep 26, 2023, 10:18 AM

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Yes

Any idea why is it not showing in dashboard, but persists in API?

torn ravine Sep 26, 2023, 10:20 AM

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How do you normally see Schedules in the Dashboard?

agile drum Sep 26, 2023, 10:21 AM

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That's a customer in test mode

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In actions there's a link Manage scheduled update

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But it not exists in live mode

torn ravine Sep 26, 2023, 10:23 AM

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Perhaps it's because it has no other phases. But I'm not sure.

agile drum Sep 26, 2023, 10:24 AM

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Ok, thanks

Can I remove that schedule somehow from dashboard?

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The issue here that our code isn't prepared for such schedule, and throws exception

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Want to quickly fix it, before adjusting the code

torn ravine Sep 26, 2023, 10:25 AM

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Best way is via API: https://stripe.com/docs/api/subscription_schedules/release

agile drum Sep 26, 2023, 10:25 AM

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Ok, thanks

Will do

torn ravine Sep 26, 2023, 10:25 AM

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Happy to help!

#lafafm