pignaecom | Stripe Developers | Page 1

lone palmBOT Sep 25, 2023, 1:47 PM

#

sweet pawn Sep 25, 2023, 1:48 PM

#

Are you coding this with the API yourself or is the Stripe code here prebuilt for you via Checkify/Shopify?

strong chasm Sep 25, 2023, 1:49 PM

#

Prebuilt

sweet pawn Sep 25, 2023, 1:49 PM

#

Stripe does not develop those plugins so unfortunately we cannot help much with troubleshooting them. If these are plugins that you did not write code for, I would reccommend reaching out to the plugin developer or shopify for help

strong chasm Sep 25, 2023, 1:49 PM

#

But problem is Stripe

#

i get payment but stripe doesn't communicate with shopify

#

sweet pawn Sep 25, 2023, 1:50 PM

#

Can you click on one and see what the error associated with it is?

#

That typically means that Stripe sent out the event but there was an issue on the receiver's side

strong chasm Sep 25, 2023, 1:50 PM

#

sweet pawn Sep 25, 2023, 1:51 PM

#

Can you send me the URL of the page you are on where you see that?

strong chasm Sep 25, 2023, 1:52 PM

#

https://dashboard.stripe.com/webhooks

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

sweet pawn Sep 25, 2023, 1:59 PM

#

Gotcha, so that 400 request is something that the server we sent the event to sent back to us.

#

So Stripe is doing our side of the webhook process, we are sending the event and their server is receiving the data. The issue seems to be that their code is erroring out at some point and unfortunately we can't tell why from the Stripe side. We don't have a concept of orders like that, that is their concept around our data. We're sending the right Stripe data, they're having trouble lining it up with their own orders in their own system

strong chasm Sep 25, 2023, 2:01 PM

#

Gotcha thanks

#pignaecom