#bumbzor
regal fossil
placid peak
Hey!
errant brook
Hi
Could you please some Stripe Objects Id?
placid peak
Ok so this is the Sub in question sub_1Ley43IataiGEDiz7Jl8oROj
Basically this is what should have happened:
Customer subscribed.
Subscription cancelled.
the confusing part is that between those there is a proration adjustment for "unused time".
placid peak
The site is using a software for WordPress but the Cancelation event evt_1Nn9AuIataiGEDiz0H8Eo2qz does not state who initialized it
so I don't think it came from the website. I think it was cancelled on Stripe?
it says Source
Automatic
errant brook
so I don't think it came from the website. I think it was cancelled on Stripe?
Yes it was canceled by Stripe at the end
but there is this request that was made from your Dashboard to cancel the subscription at 2023-09-06 00:00:00 UTC
req_Ckz4kBzRT45xkX
You specified this proration_behavior: "create_prorations", which means a proration will be created.
errant brook
The site is using a software for WordPress but the Cancelation event evt_1Nn9AuI...
Who is manaing this plugin in your website ?
placid peak
Easy Digital Downloads is the plugin
so in the admin dashboard
someone from he team chose to cancel the subscription
and CHOSE to give a proration ?
errant brook
Yes exactly
placid peak
so it was not the customer that chose to cancel the sub. it was done manually by inside our account
errant brook
Yes.
and when canceling the Subscirpion via APIs by your integration, you need to make sure to set proration_behavior: none :
https://stripe.com/docs/api/subscriptions/update#update_subscription-proration_behavior