linda_25071

[craggy pulsar]

@sacred monolith let's keep talking in this thread

Can you share you Stripe AccountId acct_123 ?

[sacred monolith]

acct_1Ns9RBGKxVLTbxvv

[craggy pulsar]

thanks for sharing, checking..

Ok, your account is a Connetc Standard Account to Shopify

However you can't accept payment yet because you have two disabled requirements: card_payments and transfer

We don't know well Shopify in this channel, so I'm not sure were to route next: Shopify Support (How they are onboarding your account) or Stripe Support.

I think start by checking with Stripe Support at :
https://support.stripe.com/contact

is a good next step

share with them the information I provided with you here

Between, your account is under review

[sacred monolith]

I emailed stripe support yesterday, and the havent answered. I really need someone to assist me asap

and there is no live chat with the support

how do I dissabled card paayments and transfer

I know that the account is under reviw, but I should still be able to receive the money, just no pay outs to our bank account

[craggy pulsar]

Sorry this channel is for technical and API Integration questions only.

The only option to review your account is via Stripe Support.

[sacred monolith]

I wrote an email yesterday and havent received an answer. Is this the only way to reach the support? Via email?

But if you are technical, can you tell me how do I dissabled card payments and transfers

[craggy pulsar]

yes exactly.

[craggy pulsar]

these requirements are disbaled and they need to be enabled/Activated. Your account is under verification/review.

[sacred monolith]

how long does it take until stripe will answer me

[craggy pulsar]

It's usually take 2-3 days in order to review your Account