#psyler2539

1 messages · Page 1 of 1 (latest)

safe forumBOT
cinder jewel
#

Can you share an invoice id so I can take a look?

#

Not sure how much I'll be able to help

bright yoke
#

yea I was hoping to get some quick help via chat or a phone number or something it's just weird that what the screen says stripe is doing, isn't actually what's being done

cinder jewel
#

Do you have the invoice id?

bright yoke
#

no I just snagged a screenshot of the checkout process haven't actually submitted something yet

#

I can submit it though if it'll help you troubleshoot?

#

sub_1NtB7UHIxnUR20ojx3zgtE4C there's the SUB ID if that'll help

cinder jewel
#

Gotcha no that's alright. Recommend you ask our support team. Tax laws/regulations could also be a factor here for the product type, etc. Tax is pretty complicated and we just generally help developers with the api in here. How tax is calculated is something folks from support should be able to help with

bright yoke
#

ah ok

#

do you know if there's a phone number or something I can call and actually speak to someone?

cinder jewel
#

If you're logged into your account you can request a call here: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

But you won't get a tax expert on the phone. They'll need to escalate your request in an email ticket anyway

bright yoke
#

ah ok

#

but that's helpful information thank you so much! I was debating just manually adding all the tax rates for each province but I don't think that'll make a difference because in the payment and product configuration I don't see where to toggle those tax rates anyway