#dusty_b

1 messages · Page 1 of 1 (latest)

karmic ventureBOT
sweet mason
#

Hi there! Do you have an example of a subscription that was cancelled after the first failed payment attempt? The subscription ID should be sufficient

rugged sequoia
#

you mean from production data?

#

sub_1LsuotF82qnKuo0xybwZ9GYL

#

The payment failed, then the user deleted their project from our dashboard manually, which cancels the subscription

#

however attempts continue to be made to capture the payment even though the subscription is cancelled

#

when i test this same scenario with test clocks it sometimes continues to retry payments and sometimes does not

sweet mason
#

Okay, yes, I see the deletion request. This deletion request was made with invoice_now: true, which means a final invoice was created

#

This is the correct way to handle this if you want to charge customers for any accrued usage during the billing cycle.

rugged sequoia
#

ah, thank you