#JackS
gritty canyon
frozen phoenix
Can you share both the old and new customer ids?
umbral cairn
new id - cus_OR7UxOYsPCxWkw, original id - cus_NTAaaw3XeReVBl
frozen phoenix
With payment links in subscription mode, a customer will always be created
Even if a customer with that email already exists
However, if a customer with that email already has a subscription, you can change your settings to limit them to 1 subscription. See: https://stripe.com/docs/payments/checkout/limit-subscriptions
umbral cairn
When a customer changes their payment method it will always create a new customer?
frozen phoenix
In the above example you shared, they checked out through your payment link and created a subscription. That's what caused the customer to be created. This is the sub in question: https://dashboard.stripe.com/subscriptions/sub_1NeFFlByUW5gLVs3VoyABHVp
umbral cairn
Can you see what created the payment link, can you see the log for that?
umbral cairn
So for this cusomer they had failed payments on their original subscription, then we wanted to allow them to update their card details and someone has created a payment link. What should have they done just to allow the customer to update their card details but not create a new subscription.
frozen phoenix
Our customer portal: https://stripe.com/docs/no-code/customer-portal
Here's a better link actually: https://stripe.com/docs/customer-management
umbral cairn
For expired card details it is best to rely on the emails you send, or would you always recommend sharing the customer portal?
frozen phoenix
Up to you really. If you have those emails enabled in settings, then that should be sufficient
But you can give them access to customer portal as well via a page on your website or something
umbral cairn
ok thanks for the information, would you be able to help me with something else as well.
Yesterday we had customers coming through that they had received an update card details email from yourself but their card details were not set to update for awhile, could you confirm why they recievevd these emails - here is an example customer https://dashboard.stripe.com/customers/cus_M9WlqrwzCspFfN
frozen phoenix
Oh interesting
Looking
Looks to be a bug on our end
Thanks for flagging. I'll report this to the owning team to correct
umbral cairn
Would you be able to see how many customers were affected by it?
frozen phoenix
Not sure. The owning team would have to run an analysis. The likely won't be able to do that right this moment
umbral cairn
ok thank you, would you be able to get the team to send a email when they have been able analyse the issue. I understand this may take a bit of time.
frozen phoenix
I can include a note in the ticket
umbral cairn
thanks for your help today.