#kamal_01282
sour sail
merry coral
Hello
Can you run https://github.com/stripe/stripe-reachability and show me what that outputs?
dusty folio
Okay
I have no option to run script. Hosting server not provided SSH access.
I uploaded site on my another server and same Stripe library working.
Server guy said they are not blocked 443 port.
merry coral
Can you provide the IP address that is being used when you see this error?
merry coral
No I need the IP address of your backend
That is just your frontend relaying an error that comes from a server-side request you are making
merry coral
Thanks checking
Okay yeah not seeing any requests from that IP reach us nor am I seeing it blocked on our end. It is possible that it is being blocked by our partners. To investigate further you are going to want to reach out to our Support team via https://support.stripe.com/contact/login and summarize what is happening so they can check with our partners as appropriate.
dusty folio
Thank you. I will check this. Thank you very much for your help
merry coral
Sure thing