jonasakessonlynkco_13568

[merry pecan]

Can you share some examples

[haughty remnant]

Here is PaymentIntent ID:
pi_3Ns2GhEL29J7Defj1DN74X9e

[merry pecan]

This specific example looks like a timeout when sending the 3DS request to the bank

Was this just a one-off issue or is it happenign repeatedly?

[haughty remnant]

It's happening repeatedly

For different customers

In this case the customer had the 3DS window visible for a few seconds and no chance of completing the 3DS authentication

[merry pecan]

Can you share more details on your integration?

[haughty remnant]

Yes one moment

Our Stripe integration goes via a PSP

The PSP are using the Manual setup to create the payment intent

So we are calling their APIs (which in turn calls Stripe APIs)

For 3DS Payment Intent specifically the following happens:

We issue a "We want to Create Payment Intent" API towards PSP
PSP talks with Stripe
<Some setup happens we're not 100% sure of>
We connect from our website, via a iFrame to the "challengeURL"
What happens here is that we bounce via PSP "challenge" into Stripe "challenge"

From PSP logs everything looks OK

Intent is setup
Customer redirected from PSP gateway to Stripe
Customer returned from Stripe/Bank to PSP gateway after the 3DS redirect (but this happens very quickly without customer input)

Hence from our PoV it's either

"Bank/Stripe" is pushing the user back to PSP Gateway

or

We have a bug on our side which accidentally closes the iFrame and acts on ReturnURL before 3DS is done

We are following both tracks hence question here

[merry pecan]

Hmm, I think this is a pretty elaborate integration that is beyond the remit of Discord. I think you're going to need to write in to our team and we can help investigate from there: https://support.stripe.com/contact/email?topic=api_integration

Please provide as much context and code as possible. A working reproduction that clearly demonstrates the issue will be even better