Serlon Wann

[slim tundra]

Hi
What integration are you using actually ? (Server-driven or Js )?

[vestal sand]

js

[slim tundra]

You are getting that error on this Step in that case?
https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=js&reader-type=internet#discover-readers

It looks like a connectivity issue, so probably you should follow this Support Article for troubleshooting:
https://support.stripe.com/questions/my-point-of-sale-application-cannot-connect-to-the-reader