#only0nechris

1 messages · Page 1 of 1 (latest)

dull muralBOT
ancient crescent
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We need a lot more information to debug. Do you have a screen recording?

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And which terminal are you using?

rich valley
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sending the video right now

IMG_5689.jpg
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let me know if you need anymore information thanks

ancient crescent
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Okie, is there any Doc you are following?

rich valley
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i pretty much got to the last step. added it to my lightspeed account

ancient crescent
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I am confused. This is Lightspped so have you tried reachout to their Support team? And when you got to the last step, meaning you already connected to Wifi?

rich valley
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correct

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yeah ive contacted them

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i believe stripe just the payment processor?

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the terminal itself is made from a 3rd party?

ancient crescent
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Yes that's right, but let me ask some clarify question

rich valley
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yes i have

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i connected to wifi and connected the terminal to lightspeed (so i'm assuming when it tries to load the data, that error pops up, from the video i sent)

ancient crescent
rich valley
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nope not the full video

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im stuck at testing/having it load up the register

ancient crescent
rich valley
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nope doesnt even load up to allow it

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basically at 1:40 in the video

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where it updated but wont load up

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i get the failed to launch reader

ancient crescent
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I see. Sorry if it sounds obvious but have you tried restarting the device, or take out the battery and insert again?

rich valley
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yup haha

ancient crescent
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Nothing helped? Hmm where did you purchase/request the hardware? Maybe you can ask for an exchange

rich valley
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lightspeed

ancient crescent
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Let's ask for a hardware device exchange

rich valley
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i can contact them since i got it through them

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you believe its more the device then the actual software?

ancient crescent
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Yeah I think so