#Elisabeth
summer nova
bitter wagon
Hello!
west loom
hello! Appreciate the help 🙂
bitter wagon
Can you clarify what you mean when you say "we can control payout timing after a charge"?
west loom
Yeah! So a buyer purchases something and gets charged and money goes into our useres connected account. We can control when the payout gets initiated from their connected account to their bank account according to ur docs
But essentially hoping to trigger that payout when ppl press a button on our site
But couldn't find anything else on triggering payout from button on our site
bitter wagon
Ah gotcha! So yeah with platform controls for standard accounts you should also be able to generate manual payouts for them. You can see a quick code snippet showing what API request you'd use here https://stripe.com/docs/connect/manual-payouts#regular-payouts
west loom
Awesome. Is there a time limit on payouts or can money stay in a users connected account forever?
And will the request ever expire (i.e., someone doesn't mark as delivered for 2 months can the money stay in their connected account until they mark as delivered and will that action still be valid)
bitter wagon
Technically we don't allow you to just hold those funds forever (see https://stripe.com/docs/connect/account-balances#holding-funds for country specific timelines)
west loom
Ok awesome! And assuming there's a way to get an alert when funds have been help for 1 month?
This is so helpful by the way! Thanks so much
I have two others questions as well - can I ask them or should I start a new thread? They're about stripe connect
bitter wagon
I don't think we actually have an alert about holding the funds
and yes, feel free to keep asking here in this thread
west loom
Oh shoot no alert hmm so would need to go check manually? Or build that out on our end
bitter wagon
Yeah it's something you'd need to build out on your end - if you want more specifics/details I'd recommend double checking with support (https://support.stripe.com/contact) as well. All of this gets into compliance/legal territory which isn't really our expertise here
west loom
gotch ya!
other question
We're having sellers connect and get verified to accept payments. How frequent is failed verification and do we get a notification when a verification has failed so we can have user send us an ID and put that in their stripe account. Or will user get an email from stripe letting them know verification has failed and they provide ID to stripe?
Tested it out and looked like for failed verification stripe didn't send any communication
A similar site to ours (airtasker) appears to handle it for users when verification fails
bitter wagon
This is for standard accounts right? I thought that stripe would send info that verification was needed directly to the stnadard account but let me double check
west loom
Thanks!
Yeah I thought so too for standard accounts but tested it and didn't get and email
Also - what happens if people don't verify their email after signing up for Stripe? Can they still be authenticated if they don't verify?
bitter wagon
Was this in test mode that you were trying this out and didn't get an email?
west loom
yes!
bitter wagon
That makes sense then - a lot of the time we don't send emails in test mode
west loom
Ok cool - so most likely stripe will send follow-up email for ID
do you know how common of a use case this is?
bitter wagon
I don't have a sense of how common this is, but generally the idea with standard accounts is that you (as the platform) shouldn't have to worry too much about the onboarding process
For the email verification question I'm not sure what that controls - I'd check with support on that one as well
bitter wagon
you too!