#kmoneyrecords
violet wyvern
terse prawn
This server is more for helping people code new integrations so unfortunately we aren't aware of how WooCommerce's plugin works here. You can write in to our support with a specific transaction, though they may only be able to explain the Stripe side of things and how we got our exchange rate.
https://support.stripe.com/?contact=true
If you have not already, I would push on Woo to investigate this, their engineers will be the ones who know how they get their exchange rates and they would be in the best position to fix things once the discrepancy with Stripe's exchange rates is found.
tired palm
I see. On the stripe side, is there a setting that turns off Stripe's conversion rate and goes off of the conversion rate set by the eCommerce system?
WooCommerce does pass it in their API, but not sure if Stripe is able to use it rather than the automatic calculation
terse prawn
Not as far as I know, though I guess I don't know if Woo and I are thinking of the same part of our system. Basically currency conversions happen when funds land on an account or are sent to an account that can't hold that currency. We automatically convert them and as far as I know there isn't a choice though I don't if there is anything that affects that for Woo's specific situation. https://stripe.com/docs/connect/currencies
tired palm
Got it, thanks!