alfonso1179 | Stripe Developers | Page 1

orchid nebulaBOT Sep 20, 2023, 5:34 PM

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quartz sierra Sep 20, 2023, 5:34 PM

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Hello! Do you have the payment intent ID I can take a look at?

turbid pollen Sep 20, 2023, 5:34 PM

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Hi, this is the event
evt_1NsU4uGyOBDbEOMCNnnGIgYx

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yes sure

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let me chck

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pi_3NpaAlGyOBDbEOMC1ZbaBMYe

quartz sierra Sep 20, 2023, 5:34 PM

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👍

turbid pollen Sep 20, 2023, 5:35 PM

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thanks a lot!

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the user subscribed the first month, and the 1st payment was done

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but the 2nd month is failing, 3 times already I believe

quartz sierra Sep 20, 2023, 5:38 PM

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Payment is failing because there's no default payment method set on the subscription (it has not default_payment_method) or the customer (it has nothing at invoice_settings.default_payment_method)

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At least one of those needs to be set for payment to be attempted

turbid pollen Sep 20, 2023, 5:38 PM

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I believe the user removed the payment method

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evt_1NeKQVGyOBDbEOMCjy2DcSSO

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okay thanks for this

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it was indeed very useful

quartz sierra Sep 20, 2023, 5:39 PM

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👍

turbid pollen Sep 20, 2023, 5:40 PM

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Do you know if these customers are still counted inside the MRR?

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or as active customers?

quartz sierra Sep 20, 2023, 5:41 PM

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That I don't know (we don't know very much about how MRR is calculated in this channel, you'd have better luck asking that question to support https://support.stripe.com/contact)

turbid pollen Sep 20, 2023, 5:42 PM

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awesome, thanks

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have a nice rest of the day!

#alfonso1179