stephancw | Stripe Developers | Page 1

ivory crownBOT Sep 20, 2023, 10:29 AM

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ruby obsidian Sep 20, 2023, 10:31 AM

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The connected account being acct_1JYhUyQuQ20u0tbL?

coarse inlet Sep 20, 2023, 10:33 AM

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Yes

ruby obsidian Sep 20, 2023, 10:40 AM

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Checking

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Yeah not seeing anything obvious, definitely not integration/technical related which is all we can really help with here. Seems like you have an account manager/executive so I'd recommend reaching out to them directly for help on this

hallow talon Sep 20, 2023, 10:47 AM

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Hi !

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Thanks ynnoj

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We can see that there was some available amount on the balance of our connected account

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So the reverse transfer should not fails;

ruby obsidian Sep 20, 2023, 10:49 AM

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Yep, I understand that and can see that myself. But this is not a technical/API issue which is the purpose of this server. This is an account related issue and this is not the appropriate channel to answer those related queries, nor am I trained in that area

I'd recommend reaching out to your account manager who had escalate accordingly

hallow talon Sep 20, 2023, 10:51 AM

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ok I see;

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thanks.

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How can I join this account manager ?

ruby obsidian Sep 20, 2023, 10:52 AM

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I would imagine somebody at your company has direct contact with them, but they're not available via Discord if that was what you were suggesting

hallow talon Sep 20, 2023, 10:53 AM

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ok , I will investigate.

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Many thanks ynnoj !

#stephancw