SJ057 | Stripe Developers | Page 1

plush topazBOT Sep 20, 2023, 10:13 AM

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dusky marsh Sep 20, 2023, 10:14 AM

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hi! what language is this, C# ? And EventUtility.ValidateSignature is from the stripe-dotnet library?

limpid garden Sep 20, 2023, 10:14 AM

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Yes.

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C#

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EventUtility.ValidateSignature is from the stripe-dotnet library >> Yes

dusky marsh Sep 20, 2023, 10:17 AM

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any more details like the exact value of the Stripe-Signature header your code is receiving? Is this consistent or only happens from time to time? what version of stripe-dotnet? what version of .NET is your server running?

limpid garden Sep 20, 2023, 10:21 AM

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stripe Signature "t=1695205242188,v1=61fefac6ba7b21943d8195112233f4f7e5ce47fe104174fe3765c8492b6c5ab2"
and From Morning It is consistent error.

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Stripe dotnet Version : Latest stable 42.5.0

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Server Version : .Net 6

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@dusky marsh

dusky marsh Sep 20, 2023, 10:32 AM

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hmm not sure, we have never seen this type of error before

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can you open a Github issue on https://github.com/stripe/stripe-dotnet/issues with full details and the full stack trace of the error? or otherwise if you write into https://support.stripe.com/?contact=true we will look into it

plush topazBOT Sep 20, 2023, 10:34 AM

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limpid garden Sep 20, 2023, 10:40 AM

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ok

dusky marsh Sep 20, 2023, 11:25 AM

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@limpid garden do you have an event ID evt_xxx where this happened?

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what's interesting is that you said you received t=1695205242188 , which is not the timestamp format we usually use, it's in milliseconds instead of seconds, which is why the value does not fit into an Int32. So I want to investigate what we actually sent or if it's an issue on your side

limpid garden Sep 20, 2023, 11:35 AM

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Above signature is Generated by fetchSignature from stripe app side

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I am picking that signature and passing this value to ValidateSignatue method of dotnet library

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we don't have any event Id ,while Loading app i am give call to our server and at server side we are validating signature

dusky marsh Sep 20, 2023, 11:42 AM

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do you know your account ID acct_xxx?
https://stripe.com/docs/dashboard/basics#:~:text=Find your account ID,ID” in the search bar.

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but ok, I don't know anything about Apps or this fetchSignature function, so maybe it's a problem specific to that

limpid garden Sep 20, 2023, 11:47 AM

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You want Platform Account Id or Connected Account Id?

dusky marsh Sep 20, 2023, 11:48 AM

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acutally no worries, I found out that we already had a report of this problem internally

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are you still seeing it, right now, if you try?

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apparently we did have a problem with this but I think it was fixed, but would be great if you could test now

limpid garden Sep 20, 2023, 11:49 AM

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ok

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Still Getting Same Error

dusky marsh Sep 20, 2023, 11:53 AM

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ok yeah I am starting to understand the issue now

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I'm escalating it internally.

What was your account ID?

You want Platform Account Id or Connected Account Id?
both if possible!

limpid garden Sep 20, 2023, 11:55 AM

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Connected Account Id :acct_1MARpdB57HHkN7RO

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Platform Account : acct_1J0IsJG4G0yEnJYI

dusky marsh Sep 20, 2023, 11:59 AM

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ok thanks, I escalated it internally so it will be looked at hopefully today. Please reach out to https://support.stripe.com/?contact=true and reference this thread so you can stay in touch

limpid garden Sep 20, 2023, 12:05 PM

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Ok..Just wanted to confirm about how long does this take for the resolution for this issue

dusky marsh Sep 20, 2023, 12:06 PM

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I can't say

limpid garden Sep 20, 2023, 12:07 PM

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ok....Thank you @dusky marsh

plush topazBOT Sep 20, 2023, 12:58 PM

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dusky marsh Sep 20, 2023, 1:12 PM

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@limpid garden we pushed a fix for this, are you seeing any changes now?

limpid garden Sep 20, 2023, 1:24 PM

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Yes

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It is working ..Thank you @dusky marsh

#SJ057