#green-paymentintent-failure
molten robin
Seems like a 3DS issue where the customer failed the authentication
You'd likely need to collect a new payment method
empty etherBOT
balmy steppe
is there a way to see the exact reason it failed? Im looking in the log and I can't tell
molten robin
You can retrieve the PaymentIntent and look at the last_payment_error
https://stripe.com/docs/api/payment_intents/object#payment_intent_object-last_payment_error
balmy steppe
ok so that part appears to be fine
"id": "pi_3NrsopJ9sFn2Cbty09DRYliT",
"object": "payment_intent",
"last_payment_error": null,
molten robin
interesting, where exactly are you seeing that?
balmy steppe
this is the pi id: pi_3NrsopJ9sFn2Cbty09DRYliT
it's in the event log
this is the timeline
An attempt to fulfill the payment pi_3NrsopJ9sFn2Cbty09DRYliT for $975.00 USD failed
9/18/23, 6:33:46 PM
The payment pi_3NrsopJ9sFn2Cbty09DRYliT for $975.00 USD requires you to take action in order to complete the payment
9/18/23, 6:33:40 PM
PaymentIntent status:
requires_action
200 OK
A request to confirm a PaymentIntent pi_3NrsopJ9sFn2Cbty09DRYliT completed
molten robin
What event are you looking at exactly?
The payment_intent.payment_failed event clearly shows the error
balmy steppe
I guess I wish there was a way to figure out if it was definitely user error, because I have been having other issues (not being able to capture less than full amount, etc)
iron pendant
@balmy steppe as far as I can tell they really did just fail 3DS that's it. I'm sorry there isn't much more to give/say here, it's just a normal decline and not a technical/developer/coding question
balmy steppe
ok