#ashishchicmic
vivid thunder
Hi there, so your user is unable to complete the onboarding?
lime slate
Yes
vivid thunder
What's the connected account ID?
lime slate
the last I tried is "acct_1Nrx8sDCAsQ3ov7s", but it gives me same issue on every connect account that I create.
unreal ridgeBOT
neat saffron
Can you describe the error/issue you see?
lime slate
I have'nt received any error on my server neither it gave me any error there.
neat saffron
I assume this is in test mode? Are you using test credentials?
lime slate
No, ON test mode it works fine. I
but its not working with live keys
please check the video
we're expecting it to redirect us to the document verification page and after that bank details page, but after filling first page it redirects me back to my website without returning any error.
neat saffron
Let me see
lime slate
OK
neat saffron
Ok, it's a custom account so by default we won't collect bank details in the hosted onboarding flow unless you turn it on in Dashboard AFAIK
Can you share the parameters you're using when creating the Account Link? I suspect that the hosted flow may only be collecting the currently due requirements: https://stripe.com/docs/connect/custom/hosted-onboarding#info-to-collect
With custom accounts you have more control over the onboarding flow as opposed to standard accounts for example. The recommendation is generally to ensure you have webhooks setup to listen for events to re-trigger onboarding flow when new requirements become due: https://stripe.com/docs/connect/custom/hosted-onboarding#new-reqs-due