harunnl | Stripe Developers | Page 1

rigid oysterBOT Sep 19, 2023, 4:34 AM

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tepid cape Sep 19, 2023, 4:34 AM

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Can you copy and paste the request ID here?

exotic vigil Sep 19, 2023, 4:35 AM

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Sure @tepid cape
"https://dashboard.stripe.com/logs/req_5J4kD8gU5me9FQ?t=1695097941

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

tepid cape Sep 19, 2023, 4:38 AM

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This refund's status is pending, you can't cancel it anymore. https://stripe.com/docs/api/refunds/cancel?lang=node#cancel_refund

Stripe API reference – Cancel a refund – Node

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

exotic vigil Sep 19, 2023, 4:39 AM

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@tepid cape it was pending as soon as I realized that the ex-employee did this, what should I do?

tepid cape Sep 19, 2023, 4:39 AM

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https://stripe.com/docs/keys#rolling-keys you should also roll your API key as soon as possible so that whoever has the existing API key can't make API calls on your account

exotic vigil Sep 19, 2023, 4:39 AM

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This will literally bankrupt me. It is a total of $27k refunds

tepid cape Sep 19, 2023, 4:40 AM

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Hi. I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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