tania-portal-proration

[tranquil mist]

@flint sapphire what is IVA?

[flint sapphire]

OK I mean a taxes

Look the first object is with tax but the second is without tax

[tranquil mist]

Are you a developer fully writing and controlling the code here? sorry you shared an id and a picture and no info

[flint sapphire]

Sorry for me, yes I am developer

The upgrade is calculated with stripe customer portal

[tranquil mist]

Okay, I'm sorry I'm struggling to follow, the picture is not in English and there's no details. Do you have a clear actionable summary of the issue?

[flint sapphire]

Yes First look the configuration of portal

Then, when the customer make a upgrade to a new plan

[tranquil mist]

that's another picture 😅

Please share real code as text here

Also please try to provide all in one message clearly summarized

[flint sapphire]

Ok

This is the code

portal = stripe.billing_portal.Configuration.create(
features={
"payment_method_update": {
"enabled": True,
},
"customer_update": {
"allowed_updates": ["name", "address", "phone", "email"],
"enabled": True,
},
"subscription_update": {
"default_allowed_updates": ["price", "promotion_code"],
"products": prods_billing_portal,
"enabled": True,
"proration_behavior": "always_invoice"
},
#"invoice_history": {"enabled": True},
},
business_profile={
"headline": "Plataforma de CRM Clientify. Portal administrativo",
"privacy_policy_url":
"https://clientify.com/politicas-de-privacidad",
"terms_of_service_url":
"https://clientify.com/condiciones-generales-de-contratacion/",
},
)

[tranquil mist]

tania-portal-proration

[flint sapphire]

When Stripe make a apportionment why the object have a negative value, is it without tax?

[tranquil mist]

I'm sorry I don't know. I am trying to help but it's really hard to follow

Just looking at that Invoice's Subscription it's a really complex one where you created it backdated with no proration too.

Do you have a clear and simple end to end repro with actionable information so that I can help you debug this cleanly?