raymond-invoice-missing | Stripe Developers | Page 1

lunar cargoBOT Sep 18, 2023, 4:10 PM

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hard salmon Sep 18, 2023, 4:15 PM

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Hello!

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Can you share a Customer ID here where you believe they weren't sent the Invoice?

zenith axle Sep 18, 2023, 4:19 PM

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Thanks for helping me out here! Sure! We have reached out two cus_ONtf5pK62mZojd and cus_OOyfM9a3KmSR0Z both telling us they've not received the (initial) invoice.

hard salmon Sep 18, 2023, 4:20 PM

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Thanks let me take a look

zenith axle Sep 18, 2023, 4:22 PM

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I've verified the "Customer details" page with some other customer accounts of us, i can find the Initial invoice under "Send emails". On, for example: cus_ONtf5pK62mZojd you can find only the reminder email here (because we've hit the Send invoice button again)..

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That confirms my sucpicions a little bit..

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Hope you can find something. Thanks for taking time!

hard salmon Sep 18, 2023, 4:23 PM

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Yep give me a few mins to investigate

hard salmon Sep 18, 2023, 4:44 PM

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We are still looking into this fyi

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Something does seem amiss

zenith axle Sep 18, 2023, 4:44 PM

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Thanks so much!

lunar cargoBOT Sep 18, 2023, 5:13 PM

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vale pendant Sep 18, 2023, 5:15 PM

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@zenith axle I'd recommend reaching out to support at https://support.stripe.com/contact and our support team can investigate and keep you updated on next steps. We flagged it internally for investigation too.

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raymond-invoice-missing

zenith axle Sep 18, 2023, 5:18 PM

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Hi @vale pendant thanks for your response on this! You recommend me to open a new ticket? The last open ticket on this issue is ID sco_OdAOXdb1uQ7K4w

vale pendant Sep 18, 2023, 5:19 PM

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@zenith axle if you have a ticket it's fine just use that email thread and the support team can help you

zenith axle Sep 18, 2023, 5:20 PM

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You think its somewhere stuck in the queue on Stripe's side? Is there a change Stripe can still release them or you thinks its better for me so send them manually for now? Because the first batch is from 1 september. Its a big amount of 150k.

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change = chance, sorry

vale pendant Sep 18, 2023, 5:21 PM

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Please work directly with our support team for help on this, it's not something we can really help with here I'm sorry. This is more account support at this point

zenith axle Sep 18, 2023, 5:21 PM

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Ok thanks for your help! (Y)

#raymond-invoice-missing