#becca.becca
tardy ember
simple gust
So I understand that with this, on invoice.finalization, it will transition automatically to paid
But wanting to understand the user experience.
With upcoming renewal reminders turned on, would a customer receive an email about the $0 renewal? And is there a way to stop that by modifying the invoice from invoice.upcoming?
Similar question for related options like "Send finalized invoices to customers" if that's on and the amount is $0 does the email get sent?
Ultimately we're interested in stripe handling these emails for the higher level plans, but will have a limited free plan that we wouldn't want emails sent for
grave lion
Can you clarify what you mean by And is there a way to stop that by modifying the invoice from invoice.upcoming?
Are you asking if there's a way to just disable the upcoming renewal emails for $0 invoices?
simple gust
Yes
We want the paying customers to get the emails, but for a user on the free plan, it'd seem a bit odd to get a reminder for $0
grave lion
Hmm... let me double check - I don't think there's a way to turn them off/configure those emails but maybe I'm missing something
simple gust
Ok, thanks! I think trying to understand the stuff I've been given, the idea is that having a free plan will be easier as all customers will have an active subscription, but from the end-user perspective that should be a hidden detail and getting emails for $0 reminders or "you paid $0" emails would kind of ruin that idea
grave lion
So unfortunately as far as I can tell this event + email is definitely sent for $0 invoices and it's not something you have that much control over. You'd have to turn off the emails entirely and create your own to be able to customize it