#_shadower-account-support

1 messages · Page 1 of 1 (latest)

magic larkBOT
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@dawn stone :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dawn stone
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i dont get a reaction for 3 days

raw sigil
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I agree!!

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No reply in 1 and half weeks

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I'm beggning to think stripe is useless, I'm opening my showroom in less than a month and I'm needing to integrate this into my software, I might have to look elsewhere

dusty perch
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I'm sorry to hear your experiences. This channel is for developers and technical integration questions. We don't have necessary expertise with account or risk questions.

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I'd recommend following up with the email or choose difference channels in the Support website above

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raw sigil
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So tell me this @river, if I actually went ahead and joined stripe and have a urgent issue when will I actually get support? within the month or year? The support is totally useless

dawn stone
raw sigil
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The chat - are just the same as discord, they can't do much, phone - they never answer, email - again never answer

dawn stone
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beause they are supposed to be the experts

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the chat and phone juts refer you to email

raw sigil
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Yes, but I think only 1 person works for the email, their support is terrible

dawn stone
raw sigil
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The problem is I think the email team isn't big enough for the demand thats needing support

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I'm needing my country to be added to the beta list for the server integration, I've been waiting over 2 weeks to continue development