#lex.space
real coyote
latent turret
Hi 👋
What Stripe products (Checkout, Elements, etc.) are you using to collect payments?
granite seal
nothing our checkout is custom from our ecommerce provider backend
if you go here you can test yourself https://creators-dev.livebuy.io/ just add a product an go to checkout
or here is a direct link to the checkout page
latent turret
Are you creating the payment intents? How are you requesting funds from your customers?
Please never share your secret key. It was exposed in that screenshot and you should roll your key immediately
granite seal
sure i thought most of the digits are not visible
latent turret
Can you share a Payment Intent ID from your Stripe Account so I can check how it was created?
I want to double check how these intents are being created but most likely the issue is with the ecommerce provider and you will need to reach out to them for support with this.
I would like to rule out any possibility that it is related to Stripe APIs though and a Payment Intent or Charge ID would help with that.
granite seal
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latent turret
Thanks, looking
granite seal
Also just saw in the code from the intend call it shows the methods
latent turret
That payment intent is set up to accept card,klarna, link, and paypal payment methods
granite seal
so seems like a frontend issue i guess
latent turret
I think you will need to reach out to your ecommerce provider and ask them for help. If you aren't controlling that code there isn't much we can advise here.
granite seal
Just talking with our devs it seems like we forked the checkout and have to update it
latent turret
I don't know what that means in this case.
I'm guessing this is pertaining to the Checkout form you are using? Correct me if I'm wrong but you are not using the Payment Element or other Stripe elements directly?
https://stripe.com/docs/payments/payment-element