#keithlard
1 messages · Page 1 of 1 (latest)
the requires_confirmation confirmation message seems to be common, few other subs it's happening for too, can't figure out what that means in context on DD
sorry still taking a look
all good thank you
basically the payment has failed due to a problem with the mandate on the BACS debit payment method
the mandate was revoked 2 days ago, this event describes it happening : https://dashboard.stripe.com/events/evt_1NpQtkAjtNFaRAYoCt8XYTKq
https://stripe.com/docs/payments/payment-methods/bacs-debit#mandates
the fix would be to reach out to the customer and collect a new BACS Debit PaymentMethod from them and attach that to the Customer object and use that for future payments