keithlard | Stripe Developers | Page 1

languid thicketBOT Sep 14, 2023, 11:23 AM

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lavish grail Sep 14, 2023, 11:23 AM

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👋 happy to help

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taking a look

lusty lark Sep 14, 2023, 11:28 AM

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the requires_confirmation confirmation message seems to be common, few other subs it's happening for too, can't figure out what that means in context on DD

lavish grail Sep 14, 2023, 11:35 AM

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sorry still taking a look

lusty lark Sep 14, 2023, 11:40 AM

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all good thank you

languid thicketBOT Sep 14, 2023, 11:40 AM

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ashen jolt Sep 14, 2023, 11:52 AM

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basically the payment has failed due to a problem with the mandate on the BACS debit payment method

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the mandate was revoked 2 days ago, this event describes it happening : https://dashboard.stripe.com/events/evt_1NpQtkAjtNFaRAYoCt8XYTKq

https://stripe.com/docs/payments/payment-methods/bacs-debit#mandates

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the fix would be to reach out to the customer and collect a new BACS Debit PaymentMethod from them and attach that to the Customer object and use that for future payments

lusty lark Sep 14, 2023, 12:04 PM

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Ah koay, thanks for the help

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who has revoked the mandate, would it be the customer?

#keithlard