#chokies
solar steeple
No, invoices only charge once they finalize and go in to an "open" state
So pausing like that will prevent payment until the subscription is reactivated
split cypress
i have a subscription that was paused but still got charged
solar steeple
Can you send me the ID of that subscription? (sub_123)
The ID of the invoice that got paid while the subscription was paused will be helpful as well (in_123)
split cypress
sub_1Le2zoELrjNPrJxvhudzy1Gt
im thinking the reason for this was the payment failed
but then the subscription was paused
@solar steeple is that one possible cause of it?
solar steeple
Not quite sure what you mean. Can you tell me more about that and the payment that you did not expect to happen?
split cypress
the customer paused the subscription hoping that he wont get billed
but still got charged for the subscrption
solar steeple
Do you have the ID of the charge?
solar steeple
Yes it is, apologies the server has been busy so I've been bouncing around a bit. Looking back at these now
Ah, so it actually looks like the invoice was created and paid two hours before the subscription was paused
Request to pause subscription
https://dashboard.stripe.com/logs/req_ATI3XB08Z8qqVJ
https://dashboard.stripe.com/invoices/in_1NmMzmELrjNPrJxvOwyGFffd
So yes, what happened is that the invoice was created, the first payment attempt failed, the subscription was paused later, but that only pauses new invoices from being paid, it does not stop our automatic retries on existing open invoices
So in future you will want to void the existing invoice or mark it as uncollectible
split cypress
if i mark them as uncollectible or void then once we resume the subscription then its going to be free for that whole period since the invoice was voided
solar steeple
Ah my apologies, sounds like I misremembered how this worked
Did you see that in test mode?
In that case then yes it sounds like you will want to void all but the last invoice and then make sure it is finalized once the subscription resumes
marsh ferryBOT