#rupesh-checkout-currency

1 messages · Page 1 of 1 (latest)

onyx valveBOT
lofty vale
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Hello! I'm happy to help but I am going to need a lot more details about your integration, what product(s) you use, how you integrated, what's not working, what you see differently in Test mode, etc.

glass crystal
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I am using stripe checkout. When the user try to buy the subscription I get the checkout session url from the server and the user is redirected to stripe checkout

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The product setup is USD default and then EURO and GBP is added as more currency

lofty vale
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So you did those steps?

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Can you give me an example Checkout Session URL where ths works in Test mode?

glass crystal
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In test mode we need to use the email id with location_countrycode to test and it was working

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Sorry I don't know how to give checkout session URL

lofty vale
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you can paste it as text

glass crystal
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from where to look at it. can you please check on the live url . Shall I give you for verification

lofty vale
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rupesh-checkout-currency

glass crystal
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It was automatically showing the correct currency but now I am trying to access from UK and I am being shown USD

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in production

lofty vale
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sorry, to help you I need concrete examples to look at

glass crystal
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I will give you the production URL from UK. Give me a second

lofty vale
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I need both a Live and Test mode one

glass crystal
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the above one is live mode

lofty vale
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Can you share an example Test mode one?

glass crystal
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TEst mode below

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Yesterday it was working fine but now it is also showing USD. I have not changed anything

lofty vale
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Okay so that one has clearly +location_gb and _still` shows USD?

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okay so that might be the problem

glass crystal
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yes

lofty vale
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was it working on that specific account?

glass crystal
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yesterday I tried with a different account but I have changed it to _gb, _fr and _us and all were working fine

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I have tried with _fr below and it is still showing USD:

lofty vale
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You're re-using an existing Customer is that normal?

glass crystal
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Yes, I create the customer first and then start the checkout session

lofty vale
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gotcha

glass crystal
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What happened?

lofty vale
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Not sure yet, it works totally fine for me on my own account

glass crystal
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It was working fine yesterday

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I have not changed anything in the test

lofty vale
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I'm looking into it

glass crystal
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ok, thanks

lofty vale
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how are you testing from the UK? Using a VPN? Or you're located there?

glass crystal
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I am located in the UK

lofty vale
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gotcha, we're looking into it

glass crystal
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thank you

lofty vale
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Did you change your Prices maybe since yesterday or add Tax and such?

glass crystal
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No, no change at all.

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code is stable. Currency test was done yesterday evening

lofty vale
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Can you find an example from yesterday that worked so that I can compare?

glass crystal
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WE didn't buy we just verified which currency was displayed based on the email id

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Sorry, We created the products yesterday and finalised it after testing that the currency are being displayed based on the email id.

onyx valveBOT
lofty vale
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I'm looking at your data in Test mode but the only Customers you have with those magic emails are from today

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do you delete the data a lot?

glass crystal
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Yes, I cleaned up those fake email ids to avoid confusions

lofty vale
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gotcha

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Okay so I really need a concrete example from yesterday please

glass crystal
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Ok, can you please check the test mode, what happened when the products are created with USD as default and EURO and GB as other currency

lofty vale
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I can't do any of this

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Like right now our intuition is that you are now using TaxRates and weren't yesterday because TaxRate don't support dynamic currency change if you have those

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You're adamant you changed nothing, which might be possible, but we need a clear example of thos working yesterday and I can't find any example in your account

glass crystal
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Tax rate is applied only for UK customers and not for any other customer. Even if tax rate is applied it should be in GBP not in USD

lofty vale
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Not sure what this could mean

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Your Price is configured with USD by default. You pass a TaxRate, that TaxRate disables "dynamic currency" logic and so it defaults to USD

glass crystal
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I had default as GBP and I had to change yesterday because I was told to have USD as default so that all other countries will see USD if no matching currency is found.

lofty vale
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yeah so you see things did really change after all in multiple ways 😅

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1/ You likely tested currency logic in Test mode without TaxRate which works fine
2/ When you tested with TaxRate it showed GBP likely because it was the default and you didn't realize the dynamic rendering failed
3/ You changed your Price logic to have USD as the default so now it shows USD which is not what you want

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So overall this feature does not work today with TaxRate(s) sadly. It's something we do want to fix but it's one of the edge-cases where it just gets disabled

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Does that make sense?

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So I think you want to change your Price to have GBP as the default or 2 separate Prices when you know someone is a UK customer and you put a TaxRate already

glass crystal
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Alright, so should I pass the currency explicitly when we want to take GB Tax?

lofty vale
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yeah that can work

glass crystal
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How can I test it?

lofty vale
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pass currency on Checkout Session creation in Test mode to confirm

glass crystal
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Ok, thank you for the help. I would try to fix it.

lofty vale
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👍 good luck

glass crystal
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quick question. Which field do I need to add in the nodejs payment payload. Can you please give me a link to the structure so that I can add the field

lofty vale
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I don't understand the words you're using

glass crystal
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Thank you.

glass crystal
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Brilliant Koopajah. problem solved with the addition of currency when we are charging tax.

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Thank you.

lofty vale
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yay!