#monove
pallid charm
hello! do you have the request id where you attempted this?
pallid charm
000000000 - have you tried 9 0s?
pallid charm
where's the request or which account id did you create the deploy group on?
copper hawk
req_kgwzPcQvIcNksu
we also tried with a different deploy group (created req_7YpDG9we93PvIp) and got the same error: req_5JMndBLokArkNG
our platform account is a controller
my suspicion is that either our platform account or the connect account haven't been gated in
pallid charm
do you have a different account where these requests are working?
copper hawk
all the API calls were made from our platform account with the Stripe-Account header, so no. theoretically i could get their secret key and do it that way but that is not smart and i cant imagine you'd want that
all the calls work besides that call
jovial gardenBOT
copper hawk
take a look and you'll see i just created a deploy group (req_7YpDG9we93PvIp), device asset version (req_AbHG3SotSfhBAX) and a deploy plan (req_QqWKXLJZagDZEP) successfully
pallid charm
@copper hawk i think it's best if you reach out to your Stripe Contact (i'm assuming you have one), or write in at https://support.stripe.com/contact/email with those request ids and describe your problem. We aren't so familiar with deploy groups for terminal here on your channel so it'll take us a while to invesitgate. If your Stripe contact has spoken with you about using deploy groups for Terminal and there's certain features that need to be enabled for your account in order to get that working, they'll be able to redirect your problem to the right team to get that fixed quickly
copper hawk
I did write in, multiple times and have not received a response. I will try again as you advised and I will add all the request id's as you advise.
pallid charm
hmmm, let me try and track down your support ticket too
do you know which account id you wrote in from for this issue?
is it the ticket where you wrote in about req_9vxlCCS0gW3iqD?
copper hawk
no, thats a different issue which is also dragging
we were responding to an earlier email regarding the invite. i had referenced req_KnJuSUCzx8zR17
can you make this thread private?
pallid charm
that can't be done unfortunately - but i think i can delete the thread if you're concerned. The request ids aren't information that can be accessed outside of your account so it's not sensitive information
copper hawk
i can provide more info if you need more
pallid charm
trying to track down req_KnJuSUCzx8zR17 in the content isn't working for me. I think i'm going to need the account id you wrote in from to track down that support email, or you can write a new support ticket from
acct_18esDcFVvfxwXzwr - and once that's sent let me know so i can track it down and get that flagged/routed to the right team
copper hawk
acct_18esDcFVvfxwXzwr
i'll write in a new support ticket
if i write it in now, would you be able to prioritize it?
also, which email do i write into
pallid charm
send it to https://support.stripe.com/contact/email
i'll flag it to the relevant team, but they're based in the US so it'll take them a while to get back to you
copper hawk
a while like a week?
pallid charm
i would say they should acknowledge your email within 24 hours, how long it takes to resolve the issue i can't say though
copper hawk
ok
i should just select "Terminal"? or is there a more specific option i should select?
pallid charm
just terminal is fine
copper hawk
thanaks
pallid charm
let us know once you've sent it. I just checked again and I don't see any new tickets under acct_18esDcFVvfxwXzwr yet