#bobbyb0586-account-support

1 messages · Page 1 of 1 (latest)

swift siloBOT
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bobbyb0586-account-support

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@craggy tiger :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

craggy tiger
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I do not have access to my phone number anymore as I have moved to a different state and changed my number

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The support link is not helpful at all because it just requires me to sign into my account again, which I can do, but then requires me to verify the account via text message on a phone number I no longer have access to.

hardy glen
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You can go through the steps here to recover your account http://dashboard.stripe.com/recover and once you've gone through all that you should be able to go in and update your phone number correctly

Stripe: Account Recovery

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

craggy tiger
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That link does not help at all. I keep getting this message :

You can't disable two-step authentication because it is not enabled on your account.

hardy glen
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Really this is not somethign we can help with - if you're having trouble with that recovery flow as well you can try emailing in at support@stripe.com (which shouldn't require you to log in) and go from there

craggy tiger
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I only have one factor authentication and apparently it’s just the old phone number that I cannot access.