_kamih_ | Stripe Developers | Page 1

brisk nacelleBOT Sep 11, 2023, 10:36 PM

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sleek adder Sep 11, 2023, 10:36 PM

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Hello! Can you show me ascreenshot of what you're looking at?

void yew Sep 11, 2023, 10:37 PM

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I no longer see the box since I disabled Cash App.

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I disabled it because every customer that selects it does not go through with payment. So I was wondering if there was something wrong with my integration.

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I don't have cash app so I'm unable to fully test the integration, but I see the QR code when I select the method and click next. Should this be enough?

sleek adder Sep 11, 2023, 10:41 PM

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Yes that should be enough

void yew Sep 11, 2023, 10:43 PM

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Ok. So is that announcement box just shown to everyone, regardless of if they have it enabled already or not?

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It was making me think that maybe I was missing something, which would have explained why no one is actually checking out with it.

sleek adder Sep 11, 2023, 10:45 PM

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It really depends on which payment/checkout flow you're talking about - if you're using automatic payment methods and you have it enabled in your dashboard (https://dashboard.stripe.com/settings/payment_methods) then yes, it'd show up automatically for payments that are relevant

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But if you're using something like the hosted invoice page, I believe you'd have to make sure cash app is explicitiy enabled in the invoice template

void yew Sep 11, 2023, 10:46 PM

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yes I'm using auto payment methods.

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The reason I'm asking this is because I know that your API docs and other parts of the your site are smart and they're always looking at my data to provide examples.

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So I thought that seeing that box meant I hadn't properly set it up. But maybe that box was just an ad? I should have taken a screenshot...

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I wonder if other merchants also have really low conversion with this method, or if it's just me. Maybe users are expecting to see a QR code immediately without having to click next?

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I guess this isn't really a dev question, so I'll stop wasting your time. Thanks for your help! 🙂

sleek adder Sep 11, 2023, 10:53 PM

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Sorry I don't have more concrete answers for you

#_kamih_