brian-subscription-updatepm | Stripe Developers | Page 1

karmic flickerBOT Sep 11, 2023, 4:41 PM

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marble warren Sep 11, 2023, 4:42 PM

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Hi 👋

Do you have a request ID for the API request that shows this error?

daring tartan Sep 11, 2023, 4:55 PM

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no request id, but have a customer id

marble warren Sep 11, 2023, 4:56 PM

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What about the Payment Intent ID? This is more related to the API calls for the Payment Intent

daring tartan Sep 11, 2023, 4:58 PM

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pi_3Nol9IIvcqWR3dFD1Yp8qa9D

marble warren Sep 11, 2023, 4:58 PM

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Thanks, taking a look

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Okay the only error I see related to that one is here: https://dashboard.stripe.com/logs/req_nnlMUOjqvuuLnx

daring tartan Sep 11, 2023, 5:01 PM

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We don't pass in a payment intent when creating the setup intent though, we crete the setup intent and link it to the customer after we handle the return_url

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I get "No request log found with the specified ID."

marble warren Sep 11, 2023, 5:02 PM

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I'm sorry but that sentence makes no sense "We don't pass in a payment intent when creating the setup intent though"

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I'm not sure what the process is that you are trying to enable here.

daring tartan Sep 11, 2023, 5:03 PM

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Allow the user to setup a new payment method, for an existing subscription

marble warren Sep 11, 2023, 5:03 PM

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For the Payment Intent you passed off_session: "recurring" but the off_session parameter is a boolean and accepts true or false

daring tartan Sep 11, 2023, 5:04 PM

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correct, we didnt create that payment intent, that is done within Stripe. We just created a subscription, and that specific intent is for the renewal (also created by Stripe)

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The issue we are having is that, the customer is not able to enter a new payment method given the ""You cannot confirm with the off_session parameter when setup_future_usage is also set on the PaymentIntent because you cannot set up future usages when processing payments off-session" error

marble warren Sep 11, 2023, 5:13 PM

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What is the scenario where the customer would be entering a new payment method?

daring tartan Sep 11, 2023, 5:14 PM

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They want to have the renewal charge go through a new card, not the one they had previously used

karmic flickerBOT Sep 11, 2023, 5:14 PM

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marble warren Sep 11, 2023, 5:21 PM

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And what is the interface you are using here?

daring tartan Sep 11, 2023, 5:29 PM

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Our own custom one using Stripe.js, which calls "https://api.stripe.com/v1/setup_intents/..."

marble warren Sep 11, 2023, 5:29 PM

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So the Invoices are created to charge automatically. So the Payment Intent they generate is configured to be charged off-session.

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If you want the customer to be able to update their payment method you will need to save a new payment method as their default for invoices https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method
or set the new Payment Method as the default for that Subscription. https://stripe.com/docs/api/subscriptions/object#subscription_object-default_payment_method

vague robin Sep 11, 2023, 5:31 PM

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brian-subscription-updatepm

daring tartan Sep 11, 2023, 5:35 PM

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The invoice was created on 9/10, but the customer was seeing the error updating the payment method on 9/8. I would have expected no PaymentIntent exists at that time no?

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Also, you mean that even though there was an error creating the SetupIntent the payment method was created? We can't assign it as a default payment method if it doesnt exist

vague robin Sep 11, 2023, 5:37 PM

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I'm sorry I don't really follow your question. What is the exact error? What does your code look like? What is the request id of the failed request?

daring tartan Sep 11, 2023, 5:47 PM

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Exact error: "You cannot confirm with the off_session parameter when setup_future_usage is also set on the PaymentIntent because you cannot set up future usages when processing payments off-session"

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We create the SetupIntent by using Stripe.js stripe.confirmSetup

vague robin Sep 11, 2023, 5:49 PM

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Can you share your exact code and an exact request id req_123 associated with that error so that I can help you?

daring tartan Sep 11, 2023, 5:50 PM

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I don't have a request id, just the customer id

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it doesnt happen to all users

vague robin Sep 11, 2023, 5:51 PM

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If you have an error message, you should be able to find a request id too or at least provide an exact SetupIntent id

daring tartan Sep 11, 2023, 5:51 PM

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the error happened to a customer, not to me. They sent a screenshot, so I have the error message

vague robin Sep 11, 2023, 5:52 PM

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Are you the developer of the integration? If so you should be able to look at the logs in your account/Dashboard to find that request or more details. Or you should be able to know the Customer id, which SetupIntent id it is, etc.

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Okay I looked at your logs and finally found one and it happens when calling the Pay Invoice API specifically

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But I do need you to provide more actionable details to help you and confirm this is the real issue and has nothing to do with SetupIntent?

daring tartan Sep 11, 2023, 5:59 PM

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I am the developer, and know the customer id: cus_HzlfJamKhhgyJA If the SetupIntent failed to be created (given the error Stripe raised), then there is no SetupIntent id for me to provide.

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what date are you seeing the error happen? The user complained about the error on 9/8, including a screenshot, so has to be on or before then

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also, curious about the PayInvoice you mentioned since the invoice didnt exist until 9/10 (the renewal date)

vague robin Sep 11, 2023, 6:01 PM

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I'm sorry I'm really strugglign to help you with so few details. I am fairly certain the Create SetupIntent API can never cause this error. You also mentioned using confirmSetup() in Stripe.js which would happen after a successful SetupIntent crration.
Unfortunately right now it seems you might be mixing up various parts of your code or missing some important debugging information

daring tartan Sep 11, 2023, 6:11 PM

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We don't link the SetupIntent to the customer until confirmation succeeeds. We create the SetupIntent in the server, using the Stripe ruby library: Stripe::SetupIntent.create( usage: 'off_session', payment_method_options: payment_method_options, payment_method_types: [CARD.serialize], metadata: metadata, )

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We can just focus on claryfing the error in that case "You cannot confirm with the off_session parameter when setup_future_usage..." , is this refering to the SetupIntent usage:off_session flag, or another object since it does not mention that

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Also, if the though is that its a payment error, would love to see what invoice its linked to gien the error happened before 9/8 and the subscription renewal started on 9/10

vague robin Sep 11, 2023, 6:13 PM

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I'm really sorry, I can't really help you this way

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Error messages can be raised by one or numerous API methods. And I don't really have a simple way to reverse engineer this without relevant information

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The SetupIntent creation can't fail with this error, so when you get that error it does not come from the SetupIntent creation. It likely also does not come from the SetupIntent confirmation.

daring tartan Sep 11, 2023, 6:16 PM

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Can I get the documentation for this error?

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so I know what object "You cannot confirm with the off_session" refers to

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I cannot confirm a setup intent, a payment, something else?

vague robin Sep 11, 2023, 6:19 PM

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We don't have anything like this. We don't have a list of the thousands of possible errors our APIs can return. I think the next step is to look at https://stripe.com/docs/error-handling to properly catch all errors and log them reliably on your end including what API was called, what parameters were sent, the exact request id (req_123) which is returned as part of the error, etc.

But I think it's still what I explained earlier: You are hitting a strange error on the Pay Invoice API which looks like a bug. That part I would recommend reporting to our support team directly so that they can help you debug this further: https://support.stripe.com/contact

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I'm also flagging that request I found to the eng team, this shouldn't be happening and isn't related to your code. I just don't know if you have other problems since you were saying this happens on SetupIntents which I don't think it does

daring tartan Sep 11, 2023, 6:25 PM

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thanks for flagging with the eng team 👍 There is nothing for the user to pay before 9/10 so am surprised to see it could be possibly an issue with Pay. Happy that we are closing issues regardless!

#brian-subscription-updatepm