omarbdih_34095 | Stripe Developers | Page 1

mossy plazaBOT Sep 11, 2023, 9:20 AM

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fierce raft Sep 11, 2023, 9:20 AM

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Hi there!

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How can I help?

grand hazel Sep 11, 2023, 9:21 AM

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please

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we are facing a problem in our stripe account

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it is successfully link to severooms platform

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but unfortunatelly we as a business couldn't be able to generate any payment link

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may you help us ?

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if i pass to you our account number, can you find out what is the problem

fierce raft Sep 11, 2023, 9:23 AM

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but unfortunatelly we as a business couldn't be able to generate any payment link
Can you clarify what that means? Do you get an error message when you try? Which one?

grand hazel Sep 11, 2023, 9:24 AM

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we are getting this message

WhatsApp_Image_2023-09-07_at_11.30.44_AM_1.jpeg

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if we send a paylink to a client, they will get this message

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they are not unable to pay

fierce raft Sep 11, 2023, 9:26 AM

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Can you share a PaymentIntent ID (pi_xxx) with this error?

grand hazel Sep 11, 2023, 9:27 AM

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if I share with you our account number

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I this our account is not varified

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if I share it twith you , can you check if it is verified or no ?

fierce raft Sep 11, 2023, 9:27 AM

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I think for this type of questions you should ask Stripe support directly: https://support.stripe.com/contact

grand hazel Sep 11, 2023, 9:28 AM

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no body is answering

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I tried to contact stripe support

fierce raft Sep 11, 2023, 9:30 AM

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Yes it can take some time to get an answer unfortunately. But here on discord we can't help, sorry.

#omarbdih_34095