alfonso1179 | Stripe Developers | Page 1

buoyant smeltBOT Sep 8, 2023, 2:54 PM

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wraith jay Sep 8, 2023, 2:56 PM

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No. I believe the customer would need to be present to authenticate a subscription

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You can't convert a 1 time payment to a subscription

nova field Sep 8, 2023, 2:57 PM

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For a reason our iDeal payment is not showing for recurrent subscriptions

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and the direct payment link does not show iDeal either, only credit cards

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the ideal situation would be that we can send a direct link payment for the subscription, but the one we created only supports credit cards

wraith jay Sep 8, 2023, 2:59 PM

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What are you using for direct payment links?

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Invoices, Checkout, or Payment Links?

nova field Sep 8, 2023, 3:00 PM

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I created one with the dashboard

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this one:

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https://buy.stripe.com/28o29UeHjbtYf9mdQS

Yotako

Hobby

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when I click on manage payments all payment methods are activated

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but just a few are shown in the link

wraith jay Sep 8, 2023, 3:15 PM

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Looking

nova field Sep 8, 2023, 3:16 PM

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thx

wraith jay Sep 8, 2023, 3:18 PM

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Oh the price is usd

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You need EUR: https://stripe.com/docs/payments/ideal

iDEAL payments

Learn about iDEAL, a common payment method in the Netherlands.

nova field Sep 8, 2023, 3:21 PM

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Will this make iDeal appear in the direct link ?

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it looks like yes

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now the thing is, how do we deal with this while having one single product

wraith jay Sep 8, 2023, 3:27 PM

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nova field now the thing is, how do we deal with this while having one single product

What do you mean?

nova field Sep 8, 2023, 3:27 PM

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all our products are in USD

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so if a user needs a payment method that is only supported by a different currency

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what is the recommended way of handling this?

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We cannot geolocate users as their payment methods may not match where they are currently based

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we cannot have duplicates of products with different currencies either

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and we cannot migrate all the USD customers to EUR products

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I am open to any solution, what would you recommend ?

wraith jay Sep 8, 2023, 3:32 PM

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You can have multiple prices per product

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You can have prices in different currences within a single product

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But we also have https://support.stripe.com/questions/automatic-currency-conversion if you're open to it

Automatic Currency Conversion : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

nova field Sep 8, 2023, 3:33 PM

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In case we do have multiple prices per product, which one the user will see?

wraith jay Sep 8, 2023, 3:33 PM

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Whichever one you specify

nova field Sep 8, 2023, 3:33 PM

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Let's say we do have $8.99/m and €8.99/m for this case

wraith jay Sep 8, 2023, 3:33 PM

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It's not automatic

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If you want it to be automatic, use automatic currency conversion

nova field Sep 8, 2023, 3:34 PM

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I see,

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thanks, let me check please

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how much does Stripe charge for the conversion?

wraith jay Sep 8, 2023, 3:36 PM

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We're not experts in pricing in here

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Recommend asking our support team about that

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https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

nova field Sep 8, 2023, 3:37 PM

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thanks

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so can this be activated through the dashboard?

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or requires development?

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thanks a lot for your help, this is very helpful

wraith jay Sep 8, 2023, 3:40 PM

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no problem

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yeah can be turned on in dashboard

nova field Sep 8, 2023, 3:41 PM

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trying to find it

buoyant smeltBOT Sep 8, 2023, 3:43 PM

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nova field Sep 8, 2023, 3:44 PM

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sorry not able to find it

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I have found this

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but it looks like it is from Stripe to our bank

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not from what we collect from the customer

ivory sand Sep 8, 2023, 3:51 PM

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Hi 👋

I"m steppinng in as @wraith jay needs to go.

nova field Sep 8, 2023, 3:51 PM

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no worries

ivory sand Sep 8, 2023, 3:51 PM

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There are a number of differnet statements here, can you give a clear summary of your current question?

nova field Sep 8, 2023, 3:51 PM

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thanks @wraith jay !

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I would like to know how to activate "automatic currency conversion" from the dashboard

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so our products support multiple currencies

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the original issue is that our products are in USD and a customer wanted to pay with iDeal that only supports EUR

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automatic currency conversion was suggested to solve this case

ivory sand Sep 8, 2023, 3:53 PM

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Correct, that is something that will address this issue.

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How are you collecting funds from your customers?

nova field Sep 8, 2023, 3:55 PM

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Can you be more specific please?

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We have stripe integration

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we tried to send a payment direct link for the iDeal customer but didn't work as the product is in USD

ivory sand Sep 8, 2023, 3:59 PM

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What Stripe products are you using? Payment Links, Checkout Sessions, Payment Intents?

nova field Sep 8, 2023, 4:00 PM

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Payment Elements

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so Payment Intent

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we use this for the subscriptions https://stripe.com/docs/payments/accept-a-payment-deferred?platform=web&type=subscription

Collect payment details before creating an Intent

Build an integration where you can render the Payment Element prior to creating a PaymentIntent or SetupIntent.

ivory sand Sep 8, 2023, 4:03 PM

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Okay so when creating a Subscription you can specify that you want to calculate tax automatically. https://stripe.com/docs/api/subscriptions/create#create_subscription-automatic_tax

nova field Sep 8, 2023, 4:06 PM

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This says tax, we don't want to activate tax, but automatic conversion between currencies

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Am I correct?

ivory sand Sep 8, 2023, 4:06 PM

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Oh wait, sorry

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Have you reviewed the article my colleague sent over? https://support.stripe.com/questions/automatic-currency-conversion

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This is only available in Checkout and with Payment Links

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And only for US and Canada based merchants

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You can also read about how we handle currency conversions here: https://stripe.com/docs/currencies/conversions

nova field Sep 8, 2023, 4:08 PM

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oh that must be why this link in the article https://dashboard.stripe.com/settings/automatic_currency_conversion does redirect to the main page of the dashboard

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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we're based in Europe

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So basically we can't use automatic currency conversion. What are the alternatives we have to support iDeal with USD products? I see the following

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but maybe you can recommend others based on your experience

ivory sand Sep 8, 2023, 4:11 PM

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You can look into using multi-currency prices: https://stripe.com/docs/products-prices/pricing-models#multicurrency

nova field Sep 8, 2023, 4:12 PM

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But this will imply that we need to have prices with all the different currency methods that the different methods stripe supports need, like one in EUR for iDeal and other European ones, maybe some for Asia, etc. So manage multiple prices for multiple products for multiple currencies

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seems like error prone and a huge task, also difficult to handle both backend and financially for reconciliation, metrics, etc.

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what other options do we have?

ivory sand Sep 8, 2023, 4:16 PM

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You can create EUR prices for EUR customers

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Or just let Stripe handle the conversions automatically but charge in USD

nova field Sep 8, 2023, 4:17 PM

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We currently do the 2nd

ivory sand Sep 8, 2023, 4:17 PM

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But if the point is to sell to customers int the EU, why did you create USD prices?

nova field Sep 8, 2023, 4:17 PM

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and this is the root cause of the problem, I mean, this is why iDeal is not showing, because the price is in USD

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we sell worldwide

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USD based prices

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one customer from NL wants to use iDeal because does not have a credit card

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iDeal does not appear if the product is not in EUR

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and maybe other methods (maybe Asian ones) require local currencies too, I don't know. So the question is:

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do we need multi prices for each of the products because we are not in US / Canada?

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Thanks a lot for your help 😄

ivory sand Sep 8, 2023, 4:21 PM

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do we need multi prices for each of the products because we are not in US / Canada?
If you want to use payment methods that require specific currencies then you will need prices in those currencies. Until we can expand automatic currency conversion but I don't have any information on if/when that would occur

nova field Sep 8, 2023, 4:21 PM

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I understand

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thanks a lot for your help

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this is not something we can't support right now

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it is really a burden to support multiple pricing according the user location, not just the amount of extra work it implies both front and back, but from a financial point of view, for reconciliation of products for marketing, for many different aspects

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just to share my point on this

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thanks a lot, you really helped us a lot !

ivory sand Sep 8, 2023, 4:24 PM

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I understand the significant difficulty this presents. It definitely is not an ideal situation. I'm happy to shed what 💡 I can

nova field Sep 8, 2023, 4:24 PM

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we are probably going to look into other payment solutions before we go thought this, it will be less expensive and less error prone for the different departments in the long run

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thanks a lot !

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have a nice rest of the day

#alfonso1179