#monove
ember holly
Can you share the request id for creating this payment intent?
ember holly
Yes
One moment
OK I see. Well when you tapped the card, payment failed because you need to insert the card
So it's expected you'd get a payment_intent.payment_failed event in that scenario as well
This was the error message: This transaction requires chip and PIN. In testmode, using a physical test card with designated amount ending values produce specific decline responses. See https://stripe.com/docs/terminal/references/testing#physical-test-cards for details.
ancient coyote
correct, but why the cancel
event
perhaps related: take a look at req_VDFldRfLKc0OES. the terminal still shows "insert to pay". we were advised that a when a payment intent is cancelled, the screen is cleared
ember holly
You got a cancel event because your integration made this request: https://dashboard.stripe.com/test/logs/req_dVxf7v3Mjo98iZ
ancient coyote
in Live mode, does the payment_intent become cancelled before they have a chance to dip their card to enter their pin?
ancient coyote
You got a cancel event because your integration made this request: https://dashb...
this came from our API or from the Terminal?
if it came from our API it is because the flow is/used to be that there was no second chance if the pin needed to be entered. has that changed?
ember holly
Yeah shows it came from your backend. PHP
ember holly
Oh hm I thought that as well
Let me ask a colleague
Which reader do you have?
You'd need to call https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=server-driven#payment-cancellation
Since you're using our server driven integration, you need to call cancelAction
ancient coyote
i see an terminal.reader.action_updated event mentioned in https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=server-driven#webhook-events but that event is not available in the Webhook setup/edit
ancient coyote
next question: on the payment_intent level, how can we know if the reader is still waiting for more info, ie pin
vagrant meadowBOT
ember holly
Oh that updated event is only available if you're in this beta: https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=server-driven&process=inspect#process-payment
ember holly
next question: on the payment_intent level, how can we know if the reader is sti...
What's the end goal here? Why do you need this on the PI level?
ancient coyote
i guess i'll get it from the reader