#danielionescu
sick tiger
hushed otter
Hi 👋 to clarify, are these being blocked because you've left the default block rule that blocks payments if payment matches one or more values in default Stripe block lists?
If so, I believe the only choice there is whether you leave that rule enabled.
steel roost
hello toby, do you mean the rules from Radar?
hushed otter
Yup, that's the one, found here:
https://dashboard.stripe.com/settings/radar/rules
steel roost
i didn't have the radar enabled until now
if I have the radar enabled, can we accept more payments?
I disabled everything that could be disabled from the radar, maybe in this way it will not decline so many transactions
In our case we have about 50% of the transactions declined .........
hushed otter
Let's take a step back, since it sounds like it may not be clear what caused the payment(s) to be blocked yet. Do you have an example of a blocked payment that you can share?
I don't know too much about Radar and its rules, that's a topic that our Support team is typically more familiar with, but my understanding is that our default rules are there to help shield your account from transactions that we suspect to be fraudulent or likely to be disputed. I'd be hesitant to disable those.
hushed otter
Ouch
steel roost
?
hushed otter
Thinking I'm a bot
steel roost
are you a real person?
hushed otter
Yes
hushed otter
The ID of a specific payment would be preferred.
hushed otter
That's the ID of a Payment Method, I'll try to find a related payment.
hushed otter
Thank you, taking a look.
steel roost
thx
unfortunatelly we have a lot of this kind of transactions on our accont
probably also due to the thing that the subscriptions are very cheap in Africa
with amounts like 1$
hushed otter
Sorry, but I'm not readily spotting a concern with your integration, and believe this is a matter that our Support team is better suited to help address. In general they're usually the right team to reach out to for high decline rates, whereas we're better suited to help answer questions about our API or various integration options. You can reach out to our support team here:
https://support.stripe.com/?contact=true