yan014

[brisk flicker]

Hi there 👋 do you have specific examples that you can share?

[lyric ravine]

Hi, what do you need?

[brisk flicker]

Examples of payments and payouts that don't add up. Right now the question is pretty vague and I'm not sure what could be causing the behavior you're describing. What type of Connected Accounts are you using in your integration?

[lyric ravine]

Okey here my code

Connected Account type Custom

TotalPayout is different than totalCharge

[brisk flicker]

You're using the stripe_account parameter in your code, does that mean you're using Direct Charges as part of your Connect integration?

[lyric ravine]

I use Source and Charge with application_fee_amount, transfer_data.destination to transfer money on connected account

[brisk flicker]

I don't think that aligns with the code that you shared. In the shared code you're listing charges from the Connected Account, which is where the Charges would reside for Direct Charges. If you're using transfer_data.destination though, then you're usind Destination Charges and the Charge objects will reside on your Platform account.

[lyric ravine]

Okay, but what's the difference with this one?

As the charge listed seem to match

[brisk flicker]

I don't know offhand why the amounts aren't lining up for you, and it's hard to guess without specific details to look at. I see you're looking at amount_refunded, maybe you aren't reversing the Transfers when you're issuing refunds? I'm not sure if there are fees involved that are impacting the amounts, that's something our Support team would be more familiar with. Is your code finding charges that have been made but haven't made it into a payout yet?

If you sum all of the Balance Transactions for the Connected Account (the objects that represent changes being made to its balance) do those sum to zero?
https://stripe.com/docs/api/balance_transactions

[lyric ravine]

Thanks, I'll look into it.

For the refund, i do this :

[brisk flicker]

Oh I see, you've separate reversing the Transfer and making the Refund into two steps. I'm not exactly sure how that will get modeled in the objects in the Connected Account with this approach.

[lyric ravine]

Where can I find information about this?

My mistake would be to createReversal with the total amount without deducting the $amountToRefundInFees?

or does the way it works seem right to you?

[brisk flicker]

For Destination Charges, creating refunds is discussed here:
https://stripe.com/docs/connect/destination-charges#issuing-refunds

To clarify though, the approach you're showing should reverse the Transfer and create a Refund, it just seems like it may be using more request than necessary to do so. You could set reverse_transfer on the refund creation request to true and then not need to separately reverse the Transfer, but what you have still seems viable.
https://stripe.com/docs/api/refunds/create#create_refund-reverse_transfer

What I'm not sure of offhand though, and what I would recommend you test, is whether amount_refunded on the Charges on the Connected Account accurately reflects the refunds. The Charges on the Connected Account are used to represent the result of the Transfer moving funds to the account, I don't know whether that Charge stays linked to the Charge on the Platform Account, but offhand don't think they do and don't think you'd see the refunded amount reflected on the Connected Account.

[lyric ravine]

Thanks, I'll look into it.