aaronhdev | Stripe Developers | Page 1

placid grottoBOT Sep 7, 2023, 4:10 PM

#

shadow elk Sep 7, 2023, 4:11 PM

#

Have you been talking to Dokan about this or are you in control of the code? This is something the platform account would have to change on their end

steel yoke Sep 7, 2023, 4:13 PM

#

Yes we are in control of the code and have spoken to Dokan but because they do Multi User thats why Direct Charges - is not supported.

As the issue we have is this if we use: Seperate Charges and Transfers, it means the Platform is reliable for "Refunds" not the Seller

#

so we where going to turn on Single Seller Mode - which they support, just need to somehow change the code to use Direct Charges

shadow elk Sep 7, 2023, 4:14 PM

#

Just to be clear - are you a platform account that wants to use direct charges with your own connected accounts?

steel yoke Sep 7, 2023, 4:14 PM

#

Yes

shadow elk Sep 7, 2023, 4:22 PM

#

Gotcha, then you're going to start off by reading this doc: https://stripe.com/docs/connect/direct-charges

#

This isn't a "mode" that you can quickly change in your code - you're going to need to rewrite your integration since this is likely to break a lot of things (all charges are going to be on the connect accounts now, webhook events will be on connect accounts, etc)

steel yoke Sep 7, 2023, 4:24 PM

#

Okay so the question i have is, how do other people do it? because surely loads of people do not want to as a platform do not want to be responsible for refunds ?

shadow elk Sep 7, 2023, 4:25 PM

#

A lot of folks do actually want separate charges and transfers and accept the resposiblity of being responsbile for the refunds - it really depends on your business model

steel yoke Sep 7, 2023, 4:28 PM

#

Yh the issue is this if say a seller does a runner

#

the platform is responsible to sort the refund

#

because the seller has no funds in there stripe account

shadow elk Sep 7, 2023, 4:29 PM

#

Yes, but as a platform you have control over when/how often express/custom accounts can pay out their funds

steel yoke Sep 7, 2023, 4:30 PM

#

I get that But if someone comes back after say 5 days because post is delayed

#

but the withdraw is 3 days

shadow elk Sep 7, 2023, 4:31 PM

#

Then you, as the platform are responsible for those funds - it's really a common thing that a lot of platforms deal with

#

It's a tradeoff that you have to be willing to make in order to support that funds flow

#aaronhdev