#cashiersprit
smoky wasp
placid palm
See: https://stripe.com/docs/connect/destination-charges#issuing-refunds. That's a destination charge, so the funds come out of the platform not connect account
storm torrent
we are not using api to refund. we are using https://dashboard.stripe.com/acct_1NWPPg4bdSkwRZiq/test/payments/py_1NlGGC4bdSkwRZiqSuwekkvV refund button to refund money. should it be automatically?
placid palm
Should what be automatically?
It's still a destination charge, so funds come from the platform
On refund
storm torrent
I mean why money is not deducted from https://dashboard.stripe.com/test/connect/accounts/acct_1NWPPg4bdSkwRZiq/activity total balance after refund
placid palm
Exactly
It's because it's a destination charge
So funds are deducted from your platform not that connect account
See the doc I sent you
storm torrent
ah! I understand. Is there a way to refund from the individual connected account?
placid palm
Oh the flow in that screenshot is different than what you did. You refunded the customer in this request on the dashboard: https://dashboard.stripe.com/test/logs/req_aV01Ibruw9v2si.
You should still be able to use the flow in your screenshot to reverse the funds back to your platform if that's what you're trying to do
storm torrent
still confused. now I want to use https://cdn.discordapp.com/attachments/1149352203191066705/1149355159445581884/image.png to refund from connected account, not our platform. it has nothing to do with programming. I don't need to write any code to refund customer, right? since there is a refund button in https://dashboard.stripe.com/acct_1NWPPg4bdSkwRZiq/test/payments/py_1NlGGC4bdSkwRZiqSuwekkvV
placid palm
Correct, you don't. However, this discord is only for helping developers integrate with our api. So, in your case, you should go to our support team with these questions: https://support.stripe.com/contact. We don't know much about the dashboard flows in here