JamesHayes

[minor island]

Hi there

Can you provide the Subscription ID that I can look at?

[rigid parcel]

Hey,

sure - sub_1NnelTHu3L0Us30gOEdS3xPy

thanks

[minor island]

So yeah the Invoice that was generated had the balance on the customer applied to it so it was paid.

I'd recommend trying this fresh with a new Customer/Subscription where the Customer doesn't have past balance

[rigid parcel]

hmm ok that makes sense. I will give it ago on a fresh subscription. My only note is the user never once paid the total of £115 in the invoices so the total should never have been paid.

But like I say I will give it a test on a fresh one first

[minor island]

Yeah try it on a fresh one. Though to be clear, when you use proration_behavior: always_invoice it will still create prorations

[rigid parcel]

Yeah sure I understand that but should it be for example if I first subscribed to £25 and then try to upgrade to £115 I would just pay the difference of the remaining time from the £115 out of the £25 fee they initially paid?

So I would expect for example to pay £90 difference if all done on same day

that would be paid right then when the upgrade happens

as I invoice now?

[minor island]

Yep that is correct

So try with a fresh Sub

[rigid parcel]

ok thank you will give it ago. thanks for your time.