bugkiller. | Stripe Developers | Page 1

lethal elkBOT Sep 6, 2023, 3:08 PM

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worthy kindle Sep 6, 2023, 3:09 PM

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Hi there 👋 interesting, I'm not sure offhand if that is expected. Can you share the ID of the Subscription, and the ID of the Event that you received, so I can take a closer look at those?

buoyant robin Sep 6, 2023, 3:11 PM

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how are you?

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sub_1NZr9gBTGnRwDyDi25MDyDgW

worthy kindle Sep 6, 2023, 3:11 PM

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I'm doing alright, hope you are as well! Thank you, I'm working on pulling that up.

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Do you have a more recent example? The date of when that Event would have been generated is more than 30 days ago, so finding the related Event will be difficult due to the Event being outside of our retention period.

buoyant robin Sep 6, 2023, 3:16 PM

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retention is 15 days?

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hi toby

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sub_1NTqGvBTGnRwDyDi0hiOrodE

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this is also old to check?

worthy kindle Sep 6, 2023, 3:23 PM

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Retention period is 30 days, the previous subscription's upcoming invoice event would have been sent on Aug 4. Taking a look at the second one.

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Yes, that one is also too old, the invoice.upcoming Event for it would have been sent on July 18th.

buoyant robin Sep 6, 2023, 3:24 PM

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we got that call on 2 days ago

worthy kindle Sep 6, 2023, 3:31 PM

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buoyant robin we got that call on 2 days ago

Can you elaborate on what you mean by this? Are you saying you received an invoice.upcoming Event for that Subscription two days ago? If so, can you share that Event ID?

buoyant robin Sep 6, 2023, 3:32 PM

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I'm not sure event id

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we have logic to send upcoming invoice eamil inside webhook for 'invoice.upcoming' and it's fired 2 days ago

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(that email is only used inside 'invoice.upcoming' webhook code. no any other places)

worthy kindle Sep 6, 2023, 3:37 PM

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It's going to be hard for me to get a sense of what is going on without being able to see the Events that you're concerned about. What is making you think the Event is related to this Subscription that has been cancelled for more than a month? Is it something you're seeing in the Event body?

lethal elkBOT Sep 6, 2023, 3:45 PM

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buoyant robin Sep 6, 2023, 3:54 PM

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ok,

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I've added some log into our webhook code so that I can bring more information to you when I get it again

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one other question

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if you don't mind

distant dawn Sep 6, 2023, 3:56 PM

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👋 stepping in here as toby needed to step away

buoyant robin Sep 6, 2023, 3:57 PM

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ok, cool

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I'm going to ask new question so no matter

distant dawn Sep 6, 2023, 3:57 PM

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👍

buoyant robin Sep 6, 2023, 3:58 PM

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we're going to send an email to user if their subscription is canceled due to payment failure

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how to archive this?

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this is our retry setting

distant dawn Sep 6, 2023, 4:05 PM

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You would listen for customer.subscription.deleted

buoyant robin Sep 6, 2023, 4:06 PM

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but I don't want to send an email if subscription is canceled by user

distant dawn Sep 6, 2023, 4:06 PM

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Then you want to check the latest Invoice on the Subscription and see if it has used up all of its attempst via looking at attempt_count

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See: https://stripe.com/docs/api/invoices/object#invoice_object-attempt_count

buoyant robin Sep 6, 2023, 4:09 PM

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what should be that number it is based on oiur 'failed payments' setting

distant dawn Sep 6, 2023, 4:10 PM

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Yep

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Depends on however many retries you have set in your Settings

buoyant robin Sep 6, 2023, 4:12 PM

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yes, I already shared it

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with screensho

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t

distant dawn Sep 6, 2023, 4:13 PM

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Sure

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So yes... in that screenshot you have 1 retry set up

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You can also test this out quite easily!

buoyant robin Sep 6, 2023, 4:18 PM

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so what should be a number to check

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attempt_count == ?

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I don't know how to test it easily and quickly

distant dawn Sep 6, 2023, 4:21 PM

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You can test by using the test card that declines after attaching: https://stripe.com/docs/testing#declined-payments

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That said, you would want attempt_count to be 2 in this case

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That would mean there was an initial attempt and one retry

buoyant robin Sep 6, 2023, 4:24 PM

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ok, so it means I need to implement webhook for the event customer.subscription.deleted and inside that event I'll try to check latest invoice's attempt count

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if that attempt_count is 2 ( based on my payment retry setting), I can consider subscription is canceled due to payment retry failure

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Am I correct?

distant dawn Sep 6, 2023, 4:25 PM

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Yep

buoyant robin Sep 6, 2023, 4:32 PM

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how can I find whole request body for specific webhook

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for example, what kind of data will be expected for webhook customer.subscription.deleted

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distant dawn Sep 6, 2023, 4:33 PM

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It is the object that is associated with the Webhook.

buoyant robin Sep 6, 2023, 4:33 PM

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what I can see in the doc is this

distant dawn Sep 6, 2023, 4:33 PM

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So see how that says is a subscription

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That means it is a Subscription object

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So the response includes that object: https://stripe.com/docs/api/subscriptions/object

buoyant robin Sep 6, 2023, 4:34 PM

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makes sense

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then I have subscription object, then I need to retrieve the latest invoice via stripe api for this specific subscription to check my goal right?

distant dawn Sep 6, 2023, 4:37 PM

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Correct, you can actually just re-retrieve the Subscription and expand the latest_invoice when you do that

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Are you familiar with expansion?

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If not, I'd take a look at https://stripe.com/docs/expand

buoyant robin Sep 6, 2023, 4:38 PM

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yes, I'm

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You're so kind. I'm really appreciate it

distant dawn Sep 6, 2023, 4:39 PM

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Happy to help

buoyant robin Sep 6, 2023, 4:42 PM

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Please leave this chat to be open.

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so that I can ask you again if needed.

distant dawn Sep 6, 2023, 4:44 PM

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Sure it will stay open for a bit

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If it does get closed you can always just post again the main channel

buoyant robin Sep 6, 2023, 5:00 PM

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hi

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customer.subscription.deleted

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in this webhook, subscription status will be always 'canceled' ?

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am I correct?

distant dawn Sep 6, 2023, 5:01 PM

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Yes

#bugkiller.