#ferdi.stz
mossy snow
Once a dispute occurs, you can no longer create a refund. Unless you're actually referring to an Early Fraud Warning (EFW)?
you might want to take a look at this page to understand how disputes work in general: https://stripe.com/docs/disputes/how-disputes-work
spring spadeBOT
thorny plaza
thank you! That makes it a little bit more clear to me. However, I dont understand how refunds work then I think
molten haven
👋 taking over for my colleague. Let me catch up.
refunds depend on the type of charge
what type of connect charges are you using?
thorny plaza
using payment_intents and transfer_destination
thorny plaza
"by default the destination account keeps the funds that were transferred to it, leaving the platform account to cover the negative balance from the refund."
Does this mean that only if the connect account has insufficient amount to cover refund the platform gets charged or does the platform always get charged?
currently I am using transfer reversal which means I charges back the connect account
if connect account doesnt have balance for refunded amount I need to set `debit_negative_balances to connect account, so stripe will able to charge from connect account's card rather than my platform?
molten haven
Does this mean that only if the connect account has insufficient amount to cover refund the platform gets charged or does the platform always get charged?
in Destination Charges the platform is responsible of refunding
currently I am using transfer reversal which means I charges back the connect account
correct
if connect account doesnt have balance for refunded amount I need to set `debit_negative_balances to connect account, so stripe will able to charge from connect account's card rather than my platform?
what's the type of your Connected Account?
thorny plaza
standard connect account
molten haven
if connect account doesnt have balance for refunded amount I need to set `debit_negative_balances to connect account, so stripe will able to charge from connect account's card rather than my platform?
AFAIK that's correct
but let me double check
devout tendon
As the platform you can't perform any actions that will result in a standard account balance going negative
Explained here: https://stripe.com/docs/connect/separate-charges-and-transfers#reversing-transfers:~:text=Transfer reversals add,connected reserves enabled
Auto Debits i.e. debit_negative_balances will have no impact here
Also explained here:
A connected Standard account is always responsible for covering its negative balances
https://stripe.com/docs/connect/account-balances#accounting-for-negative-balances
