aaronding-account-support | Stripe Developers | Page 1

solid scaffoldBOT Sep 5, 2023, 4:07 PM

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nimble needle Sep 5, 2023, 4:08 PM

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Hello! Are you using the Identity verification sessions API directly?

novel topaz Sep 5, 2023, 4:09 PM

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no I am using your Stripe PHP library

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"0": " /app/vendor/stripe/stripe-php/lib/Exception/InvalidRequestException.php(35): Stripe\Exception\ApiErrorException->factory('Rate-limit exceeded. This request attempted to expand a field containing sensitive PII and these requests are rate-limited.', 400, '{",

nimble needle Sep 5, 2023, 4:10 PM

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Ah thanks for giving that full error message - that helps

novel topaz Sep 5, 2023, 4:10 PM

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That is my Account ID : acct_1NcYuxDYGSE9OelG

nimble needle Sep 5, 2023, 4:11 PM

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So yes, the identity API does have a 5 requests/minute rate limit when expanding PII by default

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If you want that to be increased you'll need to write in to support

novel topaz Sep 5, 2023, 4:11 PM

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we just released the age verification feature this weekend.

solid scaffoldBOT Sep 5, 2023, 4:11 PM

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aaronding-account-support

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@novel topaz :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

novel topaz Sep 5, 2023, 4:11 PM

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And we are experiencing this issue during the busy time.

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Can We increase the rate-limite ?

nimble needle Sep 5, 2023, 4:14 PM

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You need to check with support on whether this is possible

novel topaz Sep 5, 2023, 4:14 PM

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where I can reach out to them ?

nimble needle Sep 5, 2023, 4:17 PM

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https://support.stripe.com/contact

novel topaz Sep 5, 2023, 4:21 PM

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Why Chat with Support unavailable for me ?

nimble needle Sep 5, 2023, 4:23 PM

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It depends on availability, country, a bunch of other factors

novel topaz Sep 5, 2023, 4:55 PM

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Thanks Karbi. Before I go, Do you know how much the rate limit, for PII Stripe can increase? For example if we need 100 per minute is it doable?

#aaronding-account-support