#sunnylbk
normal heath
copper verge
Hi 👋 this sounds like something that we aren't as familiar with, but my best guess is that this is regarding one of your users trying to claim an Express account. Does that sound right?
lilac hornet
This is the page we redirect a user to create en express account from within our app. Could it be that there is already an express account with this email and a new one is trying to be created with the same email?
copper verge
I'm not sure without having more insight into what requests you're making, but I wouldn't suspect so. Offhand it sounded like this might be happening when your user is trying to self-serve access to the Express dashboard:
https://stripe.com/docs/connect/express-dashboard#self-serve-access
Is that the flow being followed, and if not can you share what the flow is?
lilac hornet
We provide a link to the express dashboard once we create a connected account for the customer. Above error is happening during the creation of the connected account itself
copper verge
Can you share the ID of the request you're making to create the account that is surfacing that error?
lilac hornet
This is the account id that we have received: acct_1Nme032YzibCINZa
copper verge
If the error was encountered during the request to create the account, how are you getting an Account ID?
lilac hornet
Ah, I see now, this was created with a different email and the customer was trying to change it to a different one
I think account creation went through and not all details were filled. When customer tried to add remaining details later, he they tried to change email than what it was originally registered
is there a way to disable changing email when re-directing to stripe hosted page?
copper verge
Offhand, I don't believe so. The only thing I can think that might do that is prefilling the email address for the account, but if you're already doing that and the field is still there then I don't think it's possible to prevent that collection.
lilac hornet
Understood, thanks!
While you are here, I have another query
One of our customers already has a Stripe account with them. With our platform, we require them to create an Express account, which means they will have to create another Stripe account. They already have auto-debit authorization in their existing Stripe account. Would it be possible to migrate those authorizations to the new account?
copper verge
I would recommend raising that question to our Support team:
https://support.stripe.com/?contact=true
We are less familiar with account-related questions like that, so they will be best to provide a definitive answer. My theory though is no.
lilac hornet
Understood, thank you!